Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career Development
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hotel chain known for its commitment to heartfelt and genuine hospitality. Founded in San Francisco in 1981 by Bill Kimpton, the company has always opposed impersonal and generic hotel experiences. Instead, it strives to create environments where meaningful human connections flourish, thereby enhancing the lives of guests, employees, owners, and local communities. Kimpton embodies a vibrant culture fueled by entrepreneurial spirit, creativity, and self-leadership, valuing the individuality and diverse backgrounds of its team members. This distinct approach fosters a lively, exciting, and empowering workplace that guests and employees alike can feel and... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a Front Desk or customer-facing role is preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations, and the ability to enter in information accurately
Job Qualifications
- High school diploma or general education degree (GED) required
- Previous experience in a Front Desk or customer-facing role is preferred
- Knowledgeable of immediate area, services, attractions, and events
- Familiar with hotel systems and operations, and the ability to enter in information accurately
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost & found articles accompanied by a completed lost & found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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