Guest Service Agent

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Learning and development

MOstay program

Health and wellness programs

retirement plans

Competitive salary and benefits

meals served while on duty

Complimentary daily uniform laundering

Discounted colleague parking

Job Description

Mandarin Oriental, Boston is a prestigious luxury hotel located in the heart of Boston's Back Bay neighborhood, overlooking the vibrant Boylston Street. This five-star establishment is part of the renowned Mandarin Oriental Hotel Group, which is celebrated worldwide for its exceptional hospitality, blending Asian heritage with cutting-edge luxury experiences. The Boston property boasts 138 exquisitely designed guest rooms and 12 opulent suites, combining classic Bostonian elegance with refined Oriental touches. Guests can also enjoy the world-acclaimed Mandarin Oriental spa, offering exclusive therapies that have introduced the Boston area to unique wellness treatments.

As a full-time, permanent Guest Service Age... Show More

Job Requirements

Minimum of one year's experience in luxury hospitality in the same or similar role
Excellent guest service attitude and communication skills
Reading, writing, and oral proficiency in the English language
Excellent computer skills
Strong multitasking ability

Job Qualifications

Minimum of one year’s experience in luxury hospitality in the same or similar role
Excellent guest service attitude and communication skills
Reading, writing, and oral proficiency in the English language
Excellent computer skills
Strong multitasking ability

Job Duties

Welcome and register guests upon arrival according to hotel standards
Assist and escort guests to their rooms or their destination
Provide quality service by responding to guest requests promptly, efficiently and courteously
Deal with enquiries both in person, over the phone, text message, and via email
Address, check and register special guests' preferences recorded in the hotel’s Property Management System
Provide pre-arrival support for upcoming guests
Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards
Support the Concierge Team in offering recommendations for restaurants and activities
Review invoices and accounts according to hotel policy and procedures
Take payments and handle cash float properly as outlined in company standards
Show cooperation and support to all hotel and Residences colleagues
Stay current with developments, procedures and news through hotel communication channels
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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