Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Kimpton Hotels is a distinguished boutique hotel brand known for its unique approach to hospitality that centers around heartfelt, human connections. Founded in 1981 in San Francisco by Bill Kimpton, the company challenged the impersonal, generic hospitality norms prevalent at the time and instead established a new standard where guests and employees alike can connect authentically and meaningfully. Today, Kimpton Hotels continues to thrive as part of a vibrant and innovative company culture that embraces individuality, creativity, and self-leadership. Recognized for its high-energy, quirky, and empowering work environment, Kimpton is dedicated to fostering genuine relationships not only with its guests... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- previous experience in a front desk or customer-facing role preferred
- knowledgeable of immediate area, services, attractions, and events
- flexible schedule, able to work evenings, weekends and holidays
- work well under pressure dealing with many arrivals and departures within a short period of time
- familiar with hotel systems and operations, and the ability to enter in information accurately
Job Qualifications
- High school diploma or general education degree (GED)
- previous experience in a front desk or customer-facing role preferred
- knowledgeable of immediate area, services, attractions, and events
- flexible schedule with availability to work evenings, weekends, and holidays
- ability to work well under pressure managing multiple guest arrivals and departures
- familiarity with hotel systems and operations with ability to enter information accurately
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- check in and check out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- follow established key control policy
- ensure proper credit policies are followed
- submit all lost and found articles with completed reports
- open, secure, and balance out daily shift bank involving cash, check, and credit card transactions
- verify credit limit report
- monitor room availability throughout the day
- review daily selling status of the hotel using yield management system
- attend department meetings monthly
- communicate by telephone or radio with other departments including Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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