Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
Our company is a boutique hotel brand renowned for its unique approach to hospitality, which prioritizes genuine human connections and heartfelt interactions. Founded in 1981 by Bill Kimpton, the brand was created as a rebellion against impersonal and generic hospitality experiences. This pioneering spirit led to the establishment of a culture that embraces creativity, self-leadership, and a passion for making meaningful impacts on the lives of guests, coworkers, and communities alike. With headquarters in San Francisco, the company has maintained an entrepreneurial and lively approach to hospitality, ensuring its employees can show their diverse personalities and talents while providing exceptional... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule able to work evenings, weekends and holidays
- Ability to work well under pressure dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations and the ability to enter information accurately
- Strong communication skills
Job Qualifications
- High school diploma or general education degree (GED)
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Familiarity with hotel systems and operations
- Ability to enter information accurately
- Strong communication and interpersonal skills
- Flexible schedule including availability to work evenings, weekends, and holidays
Job Duties
- Review arrivals noting special requests and blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages and special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost and found articles accompanied by a completed lost and found report
- Open, secure and balance out daily shift bank involving counting and verifying cash, checks, and credit card transactions
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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