Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company known for delivering exceptional guest experiences through its diverse portfolio of hotels and resorts. Committed to providing outstanding service and memorable stays, Sonesta operates in key destinations around the world, catering to both business and leisure travelers. Their focus on quality, innovation, and customer satisfaction has established Sonesta as a respected brand within the hospitality industry. Sonesta not only values professional growth and career development but also emphasizes a supportive work environment that fosters teamwork, respect, and outstanding guest service.
The role of the Guest Services Agent (GSA) at Sonesta plays a... Show More
The role of the Guest Services Agent (GSA) at Sonesta plays a... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Willingness and ability to stand for extended periods
- Physical ability to frequently bend, climb, kneel, and move about the facility
- Ability to carry, lift or pull items up to 50 pounds
- Ability to handle objects and equipment frequently
- Willingness to work mornings, evenings, weekends, and holidays
- Valid driver's license
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and groups, process cancellations and revisions, and up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy as communicated by hotel management
- Promote teamwork and quality service through communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guests receive products and service, complying with local alcoholic beverage laws
- Fulfill guest special requests and deliver proper guest services
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local health, safety and alcohol service laws
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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