Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Salary
Rate:
Range $33,465.91 - $36,987.10
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Work Schedule

Flexible
Day Shifts
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Benefits

Incentives
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Health Insurance
Dental Insurance
Vision Insurance
prescription insurance
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)

Job Description

Drury Hotels is a renowned hospitality company known for its commitment to providing exceptional guest experiences and fostering a welcoming work environment for its employees. Located at 700 N. Water Street in Milwaukee, Wisconsin, Drury Hotels has established itself as a leader in the hotel industry, recognized for prioritizing both guest satisfaction and employee well-being. The company prides itself on its award-winning culture, having been ranked among Newsweek's America's Greatest Workplaces in 2025. With a strong emphasis on career growth, work-life balance, and employee incentives, Drury Hotels offers an engaging and supportive atmosphere for all team members.

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Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Basic math skills for cash handling
  • Strong communication skills
  • Ability to multitask and manage time efficiently
  • Positive attitude and friendly demeanor
  • Availability to work flexible hours including evenings and weekends

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service as host or bartender, and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude
  • Serve as the happy, helpful face of the hotel to guests entering and departing

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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