Uptown Suites logo

Uptown Suites

Guest Room Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $22.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
flexible schedule

Job Description

InTown Suites is a reputable extended-stay hotel brand known for delivering exceptional value and comfort to travelers. With a commitment to providing memorable experiences, InTown Suites focuses on the small gestures that create significant impact for its guests. The company prides itself on a welcoming, supportive environment where the staff plays a crucial role in maintaining high standards of service and hospitality. The properties are designed to meet the needs of both short-term visitors and long-term guests, offering clean, comfortable accommodations with essential amenities. The brand’s philosophy emphasizes creating a home-away-from-home atmosphere, making it a preferred choice for many travelers... Show More

Job Requirements

  • Minimum 1-year housekeeping experience with proven skills and performance or 6 months’ supervisory experience in rooms division or related position
  • high school diploma or equivalent
  • ability to visually inspect guest rooms and public areas for cleanliness and presentation
  • ability to communicate clearly and effectively with guests and staff
  • ability to manage multiple tasks and staff under time constraints
  • flexibility to work long hours as needed
  • physical ability to lift and move up to 50 pounds
  • ability to stand for 8-hour shifts
  • ability to work in indoor environments with varied surfaces
  • ability to expose to different weather conditions occasionally

Job Qualifications

  • Minimum 1-year housekeeping experience with proven skills and performance or 6 months’ supervisory experience in rooms division or related position
  • any combination of education and experience equivalent to high school diploma
  • any other combination of education, training or experience that provides the required knowledge, skills, and abilities
  • possess good knowledge of housekeeping/laundry operations, cleaning standards and techniques
  • ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation
  • ability to read, speak and write in an efficient manner in order to interact with guests and staff
  • ability to compose and express thoughts in a clear and concise way to ensure effective communication
  • ability to manage multiple activities often in stressful situations with time constraints and manage multiple staff members efficiently
  • ability to follow instructions, directions and meet deadlines
  • ability and flexibility to work long hours on a regular basis as business conditions demand
  • ability to use time management skills to effectively get tasks accomplished and work independently with little or no supervision

Job Duties

  • Supervise and train all housekeeping staff according to company standard operating procedures
  • schedule housekeeping staff based on company needs
  • ensure all housekeepers are performing up to company standards
  • ensure all guest rooms are serviced and cleaned according to company standards
  • inspect and verify that all vacant rooms are ready to sell prior to opening
  • establish standards for work of housekeeping staff
  • ensure all housekeeping equipment is in good working order and notify General Manager if not
  • fill-in when other housekeepers are absent
  • maintain a safe, secure, and healthy work environment by following and enforcing company standards and procedures
  • ensure adequate supplies of cleaning materials are available
  • ensure that all employee, public, and guest areas are kept clean
  • notify General Manager immediately of any safety and/or security violations of policy
  • notify General Manager of any guest concerns
  • maintain superior customer service when interacting with guests
  • reconcile daily paperwork with General Manager prior to end of shift

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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