Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
team environment
Job Description
JW Marriott is a globally recognized luxury hotel brand known for delivering exceptional hospitality and superior guest experiences. As part of Marriott International, JW Marriott hotels provide guests with elegant accommodations, innovative amenities, and impeccable service standards. The brand is dedicated to creating memorable stays for travelers seeking both comfort and sophistication. Each property embodies the JW Marriott Core Values, focusing on enhancing guest satisfaction, fostering a collaborative work environment, and maintaining high-quality operational standards across all departments. JW Marriott hotels typically feature a variety of facilities, including fine dining, fitness centers, spas, and event spaces, catering to both leisure... Show More
Job Requirements
- High school diploma or GED
- Previous experience in housekeeping in a hotel or similar environment
- Ability to effectively communicate verbally with guests and co-workers
- Ability to follow written and verbal instructions
- Strong attention to detail
- Proficiency in using cleaning chemicals and equipment safely
- Time-management and organizational skills
- Ability to work independently and in a team
- Physical stamina for standing, walking, bending, lifting, and repetitive tasks
- Basic English speaking and comprehension skills
- Commitment to maintaining cleanliness and guest satisfaction
Job Qualifications
- High school diploma or GED
- Previous housekeeping experience in a hotel, resort, or similar environment
- Effective verbal communication skills to interact professionally with guests, supervisors, and co-workers
- Ability to follow written and verbal instructions accurately and consistently
- Strong attention to detail with the ability to maintain accurate and organized written records
- Proficiency in safely operating standard cleaning chemicals and equipment, following all safety guidelines
- Time-management and organizational skills to complete assigned rooms efficiently and meet productivity standards
- Ability to work independently with minimal supervision while also contributing positively to a team environment
- Physical stamina to stand, walk, bend, lift, and perform repetitive cleaning tasks throughout the shift
- Commitment to cleanliness and guest satisfaction, ensuring all rooms meet brand standards
- Must be able to speak and understand basic English to ensure safe performance of job duties and effective communication with guests and team members, as permitted
Job Duties
- Clean and service each assigned guestroom in accordance with established cleanliness and presentation standards
- Change linens and properly make beds to brand specifications
- Thoroughly clean and sanitize all bathroom areas including showers, shower doors, walls, mirrors, tubs, toilets, sinks, faucets, counters, cabinets, shelves, and floors
- Empty trash and clean trash receptacles
- Replenish all standard bathroom amenities and supplies including towels, toiletries, and paper products
- Dust all room surfaces and fixtures including furniture, artwork, mirrors, vents, drawers, and similar items
- Ensure all electronics are functioning properly such as televisions, clock radios, telephones, remote controls, hair dryers, irons, and other in-room devices
- Clean and restock minibar or coffee setup including coffee, sugar, creamers, and related supplies
- Vacuum carpets thoroughly and inspect under beds, behind nightstands, and behind drapes for cleanliness and items
- Report all lost-and-found items to the Housekeeping Coordinator in accordance with established procedures
- Report any missing items such as irons, hair dryers, clock radios, coffee makers, keyboards for investigation and appropriate guest charges if applicable
- Notify leadership of rooms with Refuse Service, late checkouts, or Do Not Disturb status to obtain replacement rooms and meet daily credit requirements
- Report maintenance issues including but not limited to lights not working, doors not closing properly, leaks, broken furniture, missing or damaged hangers, hair dryers, irons, or remote controls
- Clean, organize, and restock housekeeping carts and storage areas in the assigned section
- Follow all safety procedures including keeping guestroom doors closed during service, using proper lifting and carrying techniques, and following chemical safety and PPE guidelines
- Complete all assigned rooms each shift in accordance with departmental productivity and quality standards
- Provide turndown service as needed or when requested by guests or management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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