Guest Room Attendant- Housekeeping- Full Time ( Harrah's Ak- Chin Casino)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Harrah's is a renowned hotel and casino resort that prides itself on delivering exceptional guest experiences through outstanding customer service and a welcoming atmosphere. Known for its vibrant entertainment options, superior accommodations, and top-notch amenities, Harrah's has established itself as a leading destination for both leisure and business travelers. The resort focuses on creating memorable experiences for guests by combining comfortable lodging, engaging activities, and professional service staff who embody the brand's commitment to hospitality. This dedication has helped Harrah's maintain a loyal client base and a strong reputation in the hospitality industry across Arizona and beyond.
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Job Requirements
- High school diploma or GED required
- Must have customer service experience
- Computer experience and proficiency in common computer applications and internet use
- Must be able to speak, read, write and understand English
- Must possess the ability to add, subtract, multiply and divide
- Must present a polished, impeccable appearance and a professional demeanor
- Must perform duties with a sense of urgency
- Must be able to work flexible hours and be open to corrective feedback and direction
- Must be personable and energetic
- Must be able to handle large/heavy items up to 50 pounds
- Must be able to sit, stand, bend, squat, walk and run
- Must be able to stand up to 10 hours per day
- Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
- Must be able to work at a fast pace, efficiently
- Must be able to respond to visual, olfactory and aural cues
- Must be able to operate in mentally and physically stressful situations
- Must be able to work a flexible schedule including weekends, evenings and holidays
Job Qualifications
- Must have customer service experience
- Computer experience and proficiency in common computer applications and internet use is required
- Must be able to speak, read, write and understand English
- Must possess the ability to add, subtract, multiply and divide
- Must present a polished, impeccable appearance and a professional demeanor
- Must perform duties with a sense of urgency
- Must be able to work flexible hours and be open to corrective feedback and direction
- Must be personable and energetic
Job Duties
- Checks guest in and out of hotel following established procedures
- Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling
- Accurately informs guests of shows, facilities, services and room amenities available at Harrah's
- Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met
- Follows up with each guest as needed
- Assists guests with information about local area attractions
- Answers phone professionally and energetically and assists guests with questions/concerns
- Proactively checks reservations for accuracy to ensure seamless service
- Maintains a clean and spotless work area
- Offers assistance to guests with luggage, in the absence of a Bell Person, to reduce wait time for guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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