Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Modern Salon & Spa is a renowned establishment dedicated to providing an exceptional retreat focused on well-being, beauty, and relaxation. As a leading salon and spa, it offers a unique environment that caters to the mind, body, and soul, aiming to provide guests with a haven of pure relaxation away from the everyday hustle. The company takes pride in creating a space where beauty and wellness are harmoniously balanced, ensuring an unmatched experience for every visitor whether it is their first time or they are a returning guest. Modern Salon & Spa also emphasizes professionalism, a welcoming atmosphere, and a... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years experience in salon and spa, retail, communications, public relations, call center, or related field
- experience in answering multi-line telephones or customer service
- good verbal communication skills
- capacity to work independently
- friendly, courteous, warm, and welcoming demeanor
- ability to multitask effectively
- ability to represent the company positively
- ability to follow instructions and guidelines
- proficiency with computer systems
- attention to detail
Job Qualifications
- High school diploma or equivalent
- some college preferred
- two years experience in salon and spa, retail, communications, public relations, call center, or related field
- experience answering multi-line telephones or in customer service position
- knowledge of salon and spa or customer service concepts, practices, and procedures
- excellent verbal communication skills
- attentiveness to details
- good internal and external customer service skills
- problem-solving abilities with guests and public
- familiarity with computer systems
Job Duties
- Answers incoming telephone calls promptly and in a courteous manner
- makes appointments, assists customers, sells products and services, resolves challenges, and assists guests
- responds to customer inquiries and service requests courteously and quickly
- handles complaints and sales inquiries professionally
- maintains open communication with internal customers to ensure high service levels
- takes ownership of guest concerns and follows through to resolution
- promotes Modern Salon and Spa’s products, services, and locations
- greets guests, vendors, and visitors, determining the nature of their visit
- supports and guides Guest Relations Representatives as team leader
- strategizes with management to meet monthly goals and profitability
- executes staff scheduling on a rolling basis
- guides and trains Guest Relations Representatives
- supports salon inventory, bookkeeping, and maintenance systems
- assists team members in reaching daily goals
- trains new employees on internal systems
- provides coaching and mentorship
- leads and attends meetings and training
- schedules one-on-one meetings with staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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