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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $29.00 - $32.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Inclusive culture
Job Description
Starwood Hotels is a distinguished luxury hotel brand management company affiliated with the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, Starwood Hotels has grown into a remarkable name in the hospitality industry known for its commitment to eco-conscious design, sustainable architecture, and extraordinary comfort merged with impeccable service standards. The company’s philosophy is grounded in the belief that the world is a beautiful place worth preserving, and this vision guides everything from their collaboration with local communities to their mindful approach to sustainability. Starwood Hotels operates with a singular focus on providing unique and... Show More
Job Requirements
- minimum of 2 years of similar work experience
- excellent communication skills, both verbal and written
- flexibility to meet the demands of a 24-hour operation
- prior experience in a quality luxury hotel brand
Job Qualifications
- minimum of 2 years of similar work experience
- excellent communication skills, both verbal and written
- flexibility to meet the demands of a 24-hour operation
- prior experience in a quality luxury hotel brand
Job Duties
- serve as hotel ambassador for VIP, long stay, special attention and celebrity guests
- contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest's stay
- communicate vital guest information to applicable operational departments
- coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival
- greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience
- review guest comments, guest satisfaction results and other data to identify areas for improvement
- oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges
- customize opportunities and experiences for guests above and beyond operational standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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