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Job Overview
Employment Type
Full-time
Part-time
Seasonal
Compensation
Hourly
Range $12.00 - $13.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
employee recognition programs
Job Description
Northgate Resorts is recognized as the owner and manager of the most awarded camp-resort portfolio in the United States, boasting a strong reputation for delivering exceptional family camping experiences. The company prides itself on creating memorable moments and lifelong memories for its guests by fostering a culture of teamwork and passion. Northgate Resorts operates multiple camp-resorts that offer a variety of outdoor activities and amenities tailored to families and outdoor enthusiasts. The organization emphasizes efficiency, agility, and a fast-paced operational style to maintain its high standards of guest service and satisfaction. Northgate Resorts is committed to diversity and inclusion, providing... Show More
Job Requirements
- customer service experience preferred
- basic computer skills
- provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- excellent communication, customer service, and problem-solving skills
- can handle issues as they arise and take quick action to resolve them personally
- strong attention to detail, speed, and accuracy
- ability to multi-task and work in a fast-paced environment
- strong work ethic and a positive attitude
- required to work nights, weekends, and holidays
- work with minimal supervision
- maintain a positive work environment by acting and communicating in a manner to get along with customers, clients, vendors, coworkers, and management
Job Qualifications
- customer service experience preferred
- basic computer skills
- provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- excellent communication, customer service, and problem-solving skills
- can handle issues as they arise and take quick action to resolve them personally
- strong attention to detail, speed, and accuracy
- ability to multi-task and work in a fast-paced environment
- strong work ethic and a positive attitude
- required to work nights, weekends, and holidays
- work with minimal supervision
- maintain a positive work environment by acting and communicating in a manner to get along with customers, clients, vendors, coworkers, and management
Job Duties
- provide guidance and explain service options to accommodate guest needs
- ensure guest reservations are accurate and consistent with company policies
- be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
- act as a concierge for transient guests by understanding local opportunities and answering guest questions or directing them to the appropriate person
- upsell ancillary sales such as firewood, ice, and golf carts and deliver or provide guests promptly
- enforce park rules, including quiet hours
- engage with guests to foster a relationship and communicate and follow-through on any guest requests
- understand POS and reservation system and use a tablet to document all notes
- communicate with all departments and escalate any issues as necessary
- submit work orders to proper departments as needed
- follow the guest recovery service guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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