Job Overview
Employment Type
Full-time
Part-time
Seasonal
Compensation
Type:
Hourly
Rate:
Range $11.00 - $13.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
seasonal employment
Job Description
Northgate Resorts is a leading owner and manager of a prestigious portfolio of Camp-Resorts across the United States, recognized as the most awarded camp-resort group in the nation. Our mission centers around creating lasting family camping memories that guests cherish for a lifetime. At Northgate Resorts, our success is driven by a passionate team committed to delivering extraordinary guest experiences in a fun, friendly, and supportive environment. We pride ourselves on being a highly effective, lean, and fast-moving organization that thrives on collaboration and teamwork. Our commitment to quality and guest satisfaction has established us as a trusted name in... Show More
Job Requirements
- Able to lift up to 20 lbs
- must be able to stand outside in any weather conditions for extended periods
- must be able to remain in a stationary position
- continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Job Qualifications
- Customer service experience preferred
- basic computer skills
- provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- excellent communication, customer service, and problem-solving skills
- ability to handle issues as they arise and take quick action to resolve them personally
- strong attention to detail, speed, and accuracy
- ability to multi-task and work in a fast-paced environment
- strong work ethic and a positive attitude
- ability to work nights, weekends, and holidays
- ability to work with minimal supervision
- maintain a positive work environment by acting and communicating well with customers, clients, vendors, coworkers, and management
Job Duties
- Provide guidance and explain service options to accommodate guest needs
- ensure guest reservations are accurate and consistent with company policies
- be the first point-of-contact for guests arrival by checking them in and escorting them to their lodging or RV site
- act as a concierge for transient guests by understanding local opportunities and answering guest questions or directing them to the appropriate person
- upsell ancillary sales such as firewood, ice, and golf carts and deliver or provide guests promptly
- enforce park rules including quiet hours
- engage with guests to foster a relationship and communicate and follow-through on any guest requests
- understand POS and reservation system and use a tablet to document all notes
- communicate with all departments and escalate any issues as necessary
- submit work orders to proper departments as needed
- follow the guest recovery service guidelines
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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