Job Overview
Employment Type
Full-time
Part-time
Seasonal
Compensation
Type:
Hourly
Rate:
Range $11.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
seasonal employment
Flexible Hours
Employee Discounts
Training opportunities
Equal employment opportunity
Job Description
Northgate Resorts is renowned as a leading owner and manager of the most awarded Camp-Resort portfolio in the United States. Founded with a passion for creating unforgettable family camping experiences, Northgate Resorts is dedicated to providing exceptional service and memorable moments that guests will cherish for a lifetime. This hospitality company prides itself on operating as a cohesive and passionate team, committed to making a significant difference in the lives of their guests. By fostering a highly effective, lean, and agile organizational structure, Northgate Resorts continues to deliver top-tier camping experiences across its network of resorts.
Northgate Resorts' Guest Re... Show More
Northgate Resorts' Guest Re... Show More
Job Requirements
- Customer service experience preferred
- Basic computer skills
- Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- Excellent communication, customer service, and problem-solving skills
- Can handle issues as they arise and take quick action to resolve them personally
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating in a manner to get along with customers, clients, vendors, coworkers, and management
- Able to lift up to 20 lbs
- Must be able to stand outside in any weather conditions for extended periods
- Must be able to remain in a stationary position
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Job Qualifications
- Customer service experience preferred
- Basic computer skills
- Excellent communication skills
- Strong problem-solving abilities
- Ability to handle issues quickly and personally
- Strong attention to detail, speed, and accuracy
- Ability to multi-task in a fast-paced environment
- Strong work ethic and positive attitude
- Ability to work with minimal supervision
- Availability to work nights, weekends, and holidays
- Ability to maintain a positive work environment with customers, clients, vendors, coworkers, and management
Job Duties
- Provide guidance and explain service options to accommodate guest needs
- Ensure guest reservations are accurate and consistent with company policies
- Be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
- Act as a concierge for transient guests by understanding local opportunities and answering guest questions or directing them to the appropriate person
- Upsell ancillary sales such as firewood, ice, golf carts, and deliver or provide guests promptly
- Enforce park rules, including quiet hours
- Engage with guests to foster a relationship and communicate and follow-through on any guest requests
- Understand POS and reservation system and use a tablet to document all notes
- Communicate with all departments and escalate any issues as necessary
- Submit work orders to proper departments as needed
- Follow the guest recovery service guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
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