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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Rock City Gardens is a renowned natural attraction offering breathtaking views, unique rock formations, and rich cultural experiences. Set amid the picturesque landscape of Lookout Mountain, it serves as a premier destination for tourists and locals alike, combining the beauty of nature with a well-curated guest experience. As part of Rock City Enterprises, Rock City Gardens is committed to delivering high-quality service, promoting safety, and sustaining an engaging environment for visitors of all ages. The company emphasizes a Culture of Excellence, fostering a workplace culture that prioritizes professionalism, guest satisfaction, and team collaboration. It operates in a full-time employment capacity,... Show More
Job Requirements
- high school diploma or GED
- minimum two years of experience in hospitality, guest service, or event-based environments preferred
- at least one year of leadership experience preferred
- strong leadership and coordination skills with ability to lead up to 20 partners
- excellent interpersonal and communication skills
- strong guest service orientation with calm and professional demeanor
- proficiency in Microsoft Office
- ability to read, understand, and apply operational documents and procedures
- ability to perform basic math using U.S. currency
- ability to work effectively in fast-paced, dynamic environment
- CPR and First Aid certification required or willingness to obtain
- EMT or EMR certification preferred
- valid driver's license required
- flexible availability including nights, weekends, holidays, and special events
- ability to lift or move up to 30 pounds
- frequent walking, standing, stooping, kneeling, or crouching
- comfortable using ladders or lifts
- ability to stand for extended periods outdoors in varying conditions
Job Qualifications
- high school diploma or GED
- minimum two years of experience in hospitality or event-based environments preferred
- at least one year of leadership experience preferred
- strong leadership and coordination skills
- excellent interpersonal and communication skills
- strong guest service orientation with professional demeanor
- proficiency in Microsoft Office
- ability to read and apply operational documents
- ability to perform basic math with U.S. currency
- ability to work in fast-paced environments
Job Duties
- deliver excellent guest service in alignment with company mission and values
- model culture of excellence through professional and solution-oriented interactions
- proactively engage with guests to enhance experiences
- serve as primary contact for guest requests and concerns
- serve as Manager-on-Duty and Emergency Response Team member
- provide physical presence to support daily operations
- lead oversight of gardens operations and special events setup and teardown
- support safety policies and emergency protocols
- coordinate with performers and vendors
- communicate operational updates to management
- assist with staff training and monitor progress
- serve as resource and support partner across departments
- enforce company policies
- provide coverage for guest relations desk
- answer calls professionally
- provide accurate information to potential guests
- assist with community partnership initiatives
- support special event planning
- coordinate media visits
- assist with administrative tasks
- adhere to organizational procedures
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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