Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee assistance program
Job Description
The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency with a longstanding commitment of over 45 years to ending and preventing homelessness. As a leading organization in the state, IHS offers an extensive continuum of care including emergency shelters, housing programs, health services, employment assistance, and outreach efforts. Their holistic approach is designed to address the multifaceted needs of individuals and families experiencing homelessness or housing instability, ensuring they receive tailored support that promotes long-term stability and wellness. IHS operates with a core mission to empower those in crisis and create pathways to independent living through... Show More
Job Requirements
- High school diploma or GED equivalent
- One year of direct or customer service related experience or receptionist experience in a busy office setting
- Experience working with disenfranchised or medically fragile populations
- Good computer skills including navigating Google email, Microsoft applications, and databases
- Availability to work some evenings, weekends, and holidays
- Ability to work one or more scheduled shifts including 6:00 AM - 2:30 PM and 2:00 PM - 10:30 PM
- Commitment to maintaining confidentiality and professionalism at all times
Job Qualifications
- High school diploma or GED equivalent
- One year of direct or customer service related experience or receptionist experience in a busy office setting
- Experience working with disenfranchised or medically fragile populations
- Good computer skills including navigating Google email, Microsoft applications, and databases
- Strong interpersonal, verbal, and written communication skills
- Ability to resolve conflicts effectively
- Personal qualities of integrity, patience, and commitment to the mission
Job Duties
- Demonstrate excellent customer service consistent with the organization's vision, mission, and values
- Assist guests as a concierge by providing information about IHS services, schedules, and external resources
- Receive and greet visitors and guests professionally while maintaining confidentiality
- Answer phones, provide information, take messages, and direct calls appropriately
- Complete guest intakes and exits, inform guests of services, rights, and responsibilities
- Enter data accurately into SAMi and HMIS including the VI-SPDAT assessment
- Work collaboratively with IHS staff and external partners to ensure consistent delivery of services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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