Guest Relations Specialist

Kailua, HI, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Paid holidays

Job Description

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. With over 45 years of experience, IHS has been at the forefront of creating tailored solutions for individuals and families facing crisis situations. The organization operates a full continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach programs that directly support the homeless population and those at risk of homelessness throughout the Hawaiian Islands.

IHS prides itself on a compassionate, person-centered approach grounded in dignity and respect. They work collaboratively with community partners and l... Show More

Job Requirements

High school diploma or GED equivalent
One year of direct or customer service related experience or receptionist experience in busy office setting
Experience working with disenfranchised or medically fragile population
Good computer skills
Able to navigate google email, Microsoft applications and databases
Must be flexible and able to multitask
Able to work within an ambiguous, fast-moving environment
Must be available to work shifts including evenings, weekends, and holidays as scheduled

Job Qualifications

High school diploma or GED equivalent
One year of direct customer service or receptionist experience in a busy office setting
Experience working with disenfranchised or medically fragile populations
Good computer skills including proficiency with Google email, Microsoft applications, and databases
Strong interpersonal, verbal, and written communication skills with a focus on conflict resolution
Knowledge of homelessness, mental health, and substance abuse issues
Ability to maintain confidentiality and demonstrate professional courtesy

Job Duties

Demonstrate excellent customer service consistent with the organization's vision, mission, and values
Assist guests with basic information about IHS services, service times and locations, and how to access resources
Receive and greet visitors and guests professionally and courteously
Answer phones, provide information, take accurate messages, and direct calls as appropriate
Complete guest intakes and exits, inform guests of services and their rights and responsibilities
Accurately enter data into SAMi and HMIS, including using VI-SPDAT for Coordinated Entry
Work collaboratively with IHS program staff and external partners to ensure consistent service delivery

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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