Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $32.22
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
pension
401k plan
Sick Time
Vacation Time
free meals on duty
Uniform provided with complimentary laundry
Exclusive retail discounts
Hotel benefits including complimentary stays and restaurant discounts
Job Description
Hotel Bel-Air is a renowned luxury hotel located in the prestigious neighborhood of Los Angeles, California. This establishment is part of the Dorchester Collection, a portfolio of some of the world's most celebrated luxury hotels. Hotel Bel-Air is widely recognized for its serene environment, impeccable guest service, and elegant accommodations, offering guests an exclusive and unforgettable experience. The hotel operates in a highly competitive luxury hospitality industry, focusing on creating personalized and memorable experiences for its clientele while upholding the highest standards of quality and excellence. With a rich history and a reputation for excellence, Hotel Bel-Air continues to set... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in guest relations or customer service preferred
- Ability to work varying schedules including weekends and holidays
- Ability to stand and walk frequently during shifts
- Capable of exerting light physical force
- Strong computer skills including typing and data entry
- Ability to communicate effectively in English
Job Qualifications
- Talent for building relationships and communication
- Ability to multitask and strong attention to detail
- Great communication skills with a strong customer service ethic
- Comfortably communicate in English
- Ability to perform essential duties satisfactorily
- Experience or training in hospitality or customer relations fields preferred
Job Duties
- Thoroughly researching and identifying clues by consulting all platforms and previous stays to create robust guest profiles
- Collaborating and planning actions to deliver bespoke recognition and experiences
- Confirming or allocating appropriate relationship owners to guests
- Collecting ongoing insights and institutional knowledge during guests visits and special occasions
- Reporting and addressing imperfections and blemishes with relevant departments
- Communicating with other departments and the extended hotel team to ensure alignment
- Performing physical tasks including standing and walking frequently for entire shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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