Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
career pathways
Career tuition assistance
Continuing education opportunities
Academic partnership
Referral bonuses
Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
free workplace clinics
Employee Assistance Programs
Adoption assistance
healthy contributions
Care at work
moving assistance
Gym membership discounts
Travel Discounts
Job Description
Froedtert Health, in partnership with the Medical College of Wisconsin (MCW), operates one of the most advanced and respected regional health networks in the Midwest. The Froedtert & MCW health network is known for its integrated approach toward patient care, medical research, education, and innovation. This partnership supports the only academic medical center in eastern Wisconsin and includes an adult Level I Trauma center, making it a critical resource for patients requiring specialized and comprehensive healthcare services. Comprising ten hospitals, nearly 2,000 physicians, and more than 45 health centers and clinics, the network serves patients from across the Midwest and... Show More
Job Requirements
- High school diploma or equivalent preferred
- Minimum of 3 years customer service experience or 6 months experience internally at Froedtert Hospital
- Proficiency in Microsoft programs
- Strong verbal intra and interdepartmental communication skills
- Ability to track data for customer service analytics
- Ability to execute security protocol assignments during emergency drills
- American Heart Association Basic Life Support (BLS) certification or equivalent required within 90 days of hire
Job Qualifications
- High school diploma or equivalent preferred
- Minimum of 3 years customer service experience or 6 months experience at Froedtert Hospital
- Proficient in Microsoft Office programs
- Strong verbal communication skills
- Ability to manage stress empathetically
- Knowledge of Epic transport or EVS modules preferred
- Bilingual skills preferred
- Basic Life Support (BLS) certification required within 90 days of hire
Job Duties
- Greet visitors and offer assistance with navigation and wayfinding
- Provide accurate information and directions to patients, staff, and families
- Communicate patient care policies and support patient flow and safety
- Manage interactions with large groups and stressful situations empathetically
- Partner with customer experience, transport, parking, security, and clinical departments
- Track data accurately for customer service analytics
- Execute security protocol assignments during emergency drills
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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