Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Growth opportunity
Academic partnership
Referral bonuses
Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
free workplace clinics
Employee Assistance Programs
Adoption assistance
healthy contributions
Care at work
moving assistance
Gym membership discounts
Travel Discounts
Job Description
Froedtert & The Medical College of Wisconsin (MCW) is a leading regional health network that combines exceptional patient care, medical research, and education. Located in Milwaukee, Wisconsin, Froedtert & MCW operates eastern Wisconsin's only academic medical center and adult Level I Trauma center. The network comprises ten hospitals, nearly 2,000 physicians, and more than 45 health centers and clinics, attracting patients from across the Midwest and the nation. This partnership between Froedtert Health and the Medical College of Wisconsin supports a shared mission focused on innovation and comprehensive patient-centered care, advanced medical research, and educational excellence. Known for its commitment... Show More
Job Requirements
- High school diploma or equivalent preferred
- minimum of 3 years of customer service experience or 6 months of experience at Froedtert Hospital
- proficiency with Microsoft programs
- ability to communicate effectively with individuals and groups
- basic knowledge or training in situational de-escalation techniques
- willingness to obtain BLS certification within 90 days
- availability to work 40 hours per week on second shift including weekends and holidays
- ability to follow security protocols during emergency drills
- preferred proficiency in Epic systems
- preferred bilingual abilities
Job Qualifications
- High school diploma or equivalent preferred
- minimum of 3 years of customer service experience or 6 months of internal experience at Froedtert Hospital
- proficiency in Microsoft programs
- strong verbal communication skills
- situational de-escalation training
- familiarity with Epic systems preferred
- bilingual skills preferred
- ability to execute security protocols during emergencies preferred
- American Heart Association Basic Life Support (BLS) certification required within 90 days of hire
Job Duties
- Greet visitors and provide concierge-style customer service
- assist with navigation and wayfinding throughout the hospital
- provide accurate information and directions to patients, staff, and family members
- communicate patient care policies and support efficient patient flow and safety
- handle interactions with individuals and groups empathetically including stressful situations
- collaborate with multiple departments such as transport, parking, security, and clinical units
- track and report data to support customer service analytics
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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