Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee assistance program
Job Description
Wellstar Health System is a leading healthcare organization dedicated to enhancing the health and well-being of every person it serves. With a mission rooted in compassion and excellence, Wellstar stands as a beacon of quality care and innovation within the healthcare industry in Georgia. The organization is widely recognized for creating a supportive environment where the brightest professionals are empowered to make a meaningful difference in patients' lives. Wellstar's commitment to service excellence, patient-centered care, and collaboration has positioned it as a preferred health system, offering comprehensive medical services through its hospitals, health parks, and outpatient facilities. The system continuously... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of guest services related experience, preferably in healthcare or hospitality
- Excellent interpersonal and communication skills
- Strong organizational and time management skills
- Decision making and problem solving skills
- Positive, professional attitude
Job Qualifications
- High school diploma or equivalent
- Associate's degree preferred
- Minimum 1 year of guest services related experience, preferably in healthcare or hospitality
- Excellent interpersonal and communication skills
- Strong organizational and time management skills
- Decision making and problem solving skills
- Analytical skills
- Change management skills
- Knowledge of fiscal responsibility
- Positive, professional attitude
- Bilingual skills preferred
- Training in crisis intervention preferred
Job Duties
- Provide excellent customer service and service recovery, communicate clearly and succinctly with patients
- Make guests feel welcome and demonstrate appreciation for choosing the Health Park
- Provide mobility assistance and navigation help within the building, accompany guests as needed
- Educate patients and guests about services and demonstrate in-depth knowledge of the Health Park
- Stock and organize nourishment stations and reading materials in public areas
- Partner with Engineering and Environmental Services to maintain a clean environment
- Research information and answer Health Park phones
- Assist with room set up and coordinate customer service initiatives
- Identify and escalate barriers to patient navigation
- Train Health Park volunteers and coordinate assignments
- Clean and sanitize wheelchairs after use
- Participate in administrative duties including tracking patient volumes and satisfaction scores
- Assist with special events and tours
- Gather patient satisfaction stories and help achieve patient satisfaction goals
- Act as a brand ambassador to reflect Wellstar’s mission and credo
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: