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Rapid Response

Guest Relations Porter

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $23.00
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Work Schedule

Weekend Shifts
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Benefits

annual salary increases
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid vacation
Paid sick time
Wellness Program
Wellness days off

Job Description

303 Litho is a premier luxury residential community located in Franklin Square, NY, offering an upscale living experience with twenty-eight modern residencies that feature contemporary finishes and all-inclusive utilities. This community combines the benefits of city living with the tranquility and convenience of a well-managed suburban environment. It prides itself on creating a resort-style atmosphere for its residents, focusing on comfort, convenience, and high-quality service. With a commitment to excellence, 303 Litho ensures that its residents enjoy a seamless and enjoyable living experience supported by attentive and professional staff.\n\nThe company fosters a dynamic, professional, and service-oriented work environment where employees... Show More

Job Requirements

  • High school diploma or GED equivalent
  • Minimum of two years of experience in customer service, front desk, and/or the hospitality industry
  • Proficient in Microsoft Office and computer literate
  • Flexible schedule with availability on weekends
  • Highly organized and detail-oriented
  • Demonstrate strong interpersonal and phone communication skills, including maintaining a professional and courteous phone demeanor
  • Excellent people skills and diplomacy, with the ability to interact effectively across all levels
  • Ability to remain calm, polite, and patient in high-pressure or stressful situations
  • Must successfully pass a drug screening and background check to meet industry and security licensing requirements

Job Qualifications

  • High school diploma or GED equivalent
  • Proficient in Microsoft Office and computer literate
  • Flexible schedule with availability on weekends
  • Highly organized and detail-oriented
  • Demonstrate strong interpersonal and phone communication skills, including maintaining a professional and courteous phone demeanor
  • Excellent people skills and diplomacy, with the ability to interact effectively across all levels
  • Ability to remain calm, polite, and patient in high-pressure or stressful situations
  • Must successfully pass a drug screening and background check to meet industry and security licensing requirements
  • Minimum of two (2) years of experience in customer service, front desk, and/or the hospitality industry

Job Duties

  • Greet residents, visitors, and vendors with a warm, professional demeanor
  • Manage packages by receiving, logging, and retrieving them for residents
  • Manage complaints by addressing resident concerns and reporting them to the appropriate department for resolution
  • Assist guests by providing detailed information and guidance on property amenities, local attractions, and upcoming events
  • Coordinate personal shopping services and grocery deliveries upon request to enhance guest convenience and satisfaction
  • Collaborate with housekeeping, cleaning, and groundskeeping teams to uphold safety and cleanliness standards throughout the property
  • Develop a network of local contacts, service providers, and businesses to serve guests
  • Notify security of any issues that you cannot resolve immediately

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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