Guest Relations Parking Coordinator | Part-Time | Pan American Center
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.50
Work Schedule
Day Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. With a portfolio that spans world-class arenas, convention centers, music festivals, performing arts centers, and cultural institutions around the world, Oak View Group offers an unmatched 360-degree solution set to clients that include some of the most influential and highly attended entertainment venues globally. The company prides itself on driving innovation in the live event industry and consistently delivering excellence in every aspect of venue operations, ultimately enhancing the overall experience for guests, performers, and stakeholders alike. Oak View Group... Show More
Job Requirements
- Must be able to legally operate vehicles
- high school diploma or equivalent
- previous experience in event or parking operations preferred
- strong communication skills
- ability to work under pressure
- adaptability and problem-solving skills
- ability to work collaboratively in a team environment
- reliable and punctual
- ability to manage multiple tasks efficiently
Job Qualifications
- Previous experience in event operations or parking operations is preferred but not required
- passion for providing the highest quality service and putting guests' needs before their own needs
- must be a creative problem solver who can identify solutions and address guest concerns efficiently and professionally while remaining calm under pressure
- must be adaptable with the ability to work under pressure to meet deadlines
- ability to create and manage a collaborative and diverse workforce
- ability to initiate and drive change
- strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts
- a high degree of personal integrity and consistency puts the interests of the organization first
- must be a fierce communicator and cross-organizational collaborator
- parking and guest services experience with large-scale events in a stadium, concert, or multi-use facility setting of a similar size (3,000 seats) is highly desirable
- experience servicing various stakeholders and demographics
- ability to manage multiple tasks and prioritize needs efficiently
Job Duties
- Maintain Pan American Center core values while working on the property
- must be able to legally operate vehicles
- inspect parking lots several times throughout the day
- assist Pan American Center leadership with the traffic management program and monitoring real-time parking data
- maintain departmental assets, equipment, uniforms, supplies, etc.
- assist in recruiting, hiring, and training part-time ushers and parking staff
- ensure event checklists are followed and completed for the entirety of the event
- serve as the lead in the escalation of guest questions, parking questions, and any issues reported
- assist in overseeing guest services operations, ensuring an exceptional guest experience
- report traffic incidents in lots to leadership
- assist leadership by gathering information to respond to guest inquiries and investigate complaints/concerns
- assist with the continuous evaluation and adjustment of the pedestrian and vehicle wayfinding signage program
- create post-event reports and recaps of event night service incidents to identify trends and offer guidance and solutions for guest experience and operational improvements
- develop and maintain effective working relationships with clients, partners, and all stakeholders
- perform other duties and responsibilities as requested or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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