Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,000.00 - $75,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
excellent pay
hotel discounts
Food and beverage discounts
Opportunity for growth
supportive work environment
flexible schedule
Job Description
The hiring establishment is a dynamic and growing hotel company dedicated to providing exceptional guest experiences and maintaining high standards of service and operational excellence. This hotel values integrity, teamwork, innovation, and a passion for delivering outstanding hospitality. The company promotes a collaborative work environment where employees are encouraged to innovate, take ownership of their roles, and contribute meaningfully to the hotel's success. With a commitment to upholding core values such as serving others, building positive teams, effective communication, and embracing change, this organization fosters a culture of respect, continuous learning, and passion for hospitality.
This role is ce... Show More
This role is ce... Show More
Job Requirements
- At least two years of hotel experience
- At least two years of experience in a leadership position in a hotel
- Excellent interpersonal and communication skills
- Ability to work nights weekends and holidays
- Experience with coaching mentoring and teambuilding
- Strong organizational and problem-solving skills
- Ability to maintain composure during emergency situations and heavy hotel activity
Job Qualifications
- Minimum two years experience in hotel operations
- Minimum two years experience in a hotel leadership role
- Strong interpersonal and communication skills
- Experience in coaching mentoring and team building
- Ability to handle guest complaints with professionalism
- Proficiency in managing hotel inventory and budgeting
- Demonstrated leadership and problem-solving abilities
- Capable of working flexible schedules including nights weekends and holidays
Job Duties
- Provide guidance and leadership to the rooms division ensuring compliance with hotel policies and quality guest service
- Serve as the primary point of contact for guest inquiries concerns and special requests during evening and weekend shifts
- Greet and engage with guests to ensure satisfaction and provide assistance
- Manage VIP arrivals departures and amenities coordinating special accommodations
- Support front desk team during peak activity periods and assist with staff coaching
- Implement and manage the hotel’s daily quality process including goal communication service recovery and problem resolution
- Assign and instruct rooms division supervisors and monitor hotel occupancy making staffing adjustments
- Field guest complaints research and negotiate effective solutions prepare written correspondence
- Collaborate with housekeeping front desk maintenance and F&B teams to resolve service interruptions
- Prepare forecast expenses and review security logs coordinating with department heads
- Work with General Manager on policies profitability and consistency
- Plan organize and participate in hotel meetings such as rooms division front office and staff meetings
- Review daily revenue reports night audit summaries and occupancy reports
- Monitor and maintain inventory levels for front desk and housekeeping supplies
- Conduct regular inventory audits place purchase orders and track deliveries
- Communicate inventory needs and budget considerations to leadership
- Assist department heads with forecasting supply needs based on occupancy seasonal trends and special events
- Comply with attendance rules and perform other job-related duties as assigned
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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