Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,000.00 - $75,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Vision Insurance
Professional development opportunities
Job Description
Our company is a dynamic and growing hotel organization committed to delivering exceptional guest experiences by fostering a culture of integrity, innovation, and collaboration. We operate a modern hotel renowned for its quality service, comprehensive amenities, and dedicated staff who prioritize guest satisfaction at every interaction. Our hotel strives to maintain a competitive edge in the hospitality industry by integrating best practices, employee development, and guest-centric strategies to ensure memorable stays for all guests. We are proud to offer an anything-but-standard environment that nurtures professional growth and encourages team members to exceed expectations.
We are currently seeking an experienc... Show More
We are currently seeking an experienc... Show More
Job Requirements
- High school diploma or equivalent
- Minimum four years experience in hotel operations including two years in management
- Ability to work nights weekends and holidays
- Strong interpersonal and communication skills
- Proficient in conflict resolution and guest service
- Ability to lead and motivate teams effectively
- Basic knowledge of budgeting and inventory control
- Flexibility and availability to meet scheduling demands
Job Qualifications
- Minimum of two years experience in hotels
- At least two years in a hotel leadership position
- Proven experience in coaching mentoring and team building
- Strong guest service and problem resolution skills
- Ability to communicate clearly both verbally and in writing
- Experience managing hotel staff and operations
- Knowledge of inventory management and purchasing
- Familiarity with budgeting and financial processes
- Ability to work varied schedules including nights weekends and holidays
- Demonstrated leadership and organizational skills
- Commitment to core values and positive team building
Job Duties
- Provide guidance and leadership to the rooms division ensuring compliance with policies and quality guest service
- Serve as the primary point of contact for guest inquiries concerns and special requests during evening and weekend shifts
- Greet and engage with guests throughout the hotel to ensure satisfaction and provide assistance
- Manage VIP arrivals departures and amenities coordinate special accommodations as needed
- Maintain strong visibility in the lobby and public areas to proactively address guest needs
- Support front desk team during peak activity periods
- Assist with staff coaching and support during evening and weekend shifts
- Implement and manage the hotel’s daily quality process including goal communication associate improvement compliance with standards service recovery and problem resolution
- Communicate clearly to staff both verbally and in writing
- Assign and instruct rooms division supervisors in work details observe performance encourage improvement monitor occupancy and adjust staffing
- Supervise and review cost and inventory controls
- Field guest complaints research and develop effective solutions prepare written correspondence resolve problems calmly and professionally
- Document incidents communicate with management and day teams
- Collaborate with housekeeping front desk maintenance and food and beverage teams to resolve service interruptions
- Ensure security partner accountability
- Prepare forecast expenses and review security logs coordinate enforcement of policy and service improvements
- Work closely with General Manager on policies guidelines profitability and consistency
- Plan organize chair attend and participate in hotel meetings
- Comply with attendance rules and work regularly
- Perform other related duties
- Review daily revenue reports night audit summaries and occupancy reports
- Work with General Manager or Controller on budgeting cost controls and financial compliance
- Assist with financial processes including PMS AR AP accounts and reconciliation
- Monitor inventory levels for front desk supplies amenities and collateral materials
- Oversee housekeeping inventory including linens amenities cleaning supplies and equipment
- Conduct inventory audits and reconcile discrepancies
- Place purchase orders as per procurement guidelines and vendor lists
- Track deliveries verify order accuracy ensure proper storage and rotation of supplies
- Communicate inventory needs and budget considerations to leadership
- Assist department heads in forecasting supply needs based on occupancy and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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