Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,000.00 - $75,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
excellent pay
hotel discounts
Food and beverage discounts
opportunities for career growth
Supportive team environment
flexible scheduling
Equal opportunity employer
Job Description
This position is offered by a reputable hotel company that is dedicated to providing exceptional guest experiences and maintaining high standards of hospitality. The employer values integrity, hands-on leadership, and a team-oriented culture focused on continuous learning and innovation. The hotel prioritizes creating a welcoming environment where guests feel respected and valued, with a commitment to excellence across all departments. The company has a dynamic and supportive atmosphere, encouraging employees to take ownership and actively contribute to its ongoing success and growth. It is known for its inclusive hiring practices, ensuring equal opportunity employment for veterans and individuals with disabilities,... Show More
Job Requirements
- Minimum of two years working in hotels
- At least two years in a hotel leadership role
- Experience in coaching mentoring and teambuilding
- Strong interpersonal and communication skills
- Ability to work varied schedules including nights weekends and holidays
- Demonstrated problem-solving and conflict resolution abilities
- Knowledge of hotel operations including front desk and housekeeping
- Ability to maintain composure in emergencies and high-pressure situations
- Proficient in budgeting cost controls and financial reporting
- Commitment to company core values
Job Qualifications
- Proven leadership experience in hospitality management
- Experience managing teams in a hotel environment
- Skilled in guest service and operational management
- Excellent verbal and written communication skills
- Ability to develop and implement policies and procedures
- Strong organizational and multitasking capabilities
- Experience with inventory management and purchasing
- Proficient with hotel property management systems and financial processes
- Demonstrated ability to handle guest complaints and service recovery effectively
Job Duties
- Provide guidance and leadership to the rooms division ensuring compliance with hotel policies and quality guest service
- Serve as the primary point of contact for guest inquiries concerns and special requests during evening and weekend shifts
- Greet and engage with guests throughout the hotel to ensure satisfaction and provide assistance
- Manage VIP arrivals departures and amenities coordinate special accommodations
- Maintain strong visibility in lobby and public areas to proactively address guest needs
- Support front desk team during peak activity periods
- Assist with staff coaching and support during evening and weekend shifts
- Implement and manage hotel’s daily quality process including goal communication associate improvement and service recovery
- Communicate clearly with staff both verbally and in writing to provide direction
- Assign and instruct room division supervisors observing performance and encouraging improvement
- Monitor hotel occupancy and make staffing adjustments accordingly
- Supervise and review cost and inventory controls
- Field guest complaints research and negotiate effective solutions prepare written correspondence
- Document incidents and communicate to management and day teams
- Collaborate with housekeeping front desk maintenance and food and beverage teams to resolve service issues
- Ensure Security Partner accountability
- Prepare forecast expenses and review security logs daily coordinating policy enforcement
- Work with General Manager on policies budgeting cost controls and financial compliance
- Participate in hotel meetings and comply with attendance rules
- Review daily revenue night audit and occupancy reports
- Assist with daily financial processes including PMS accounts and reconciliation
- Monitor and maintain inventory levels for front desk supplies and amenities
- Oversee housekeeping inventory including linens and cleaning supplies
- Conduct regular inventory audits and reconcile discrepancies
- Place purchase orders following hotel procurement guidelines
- Track deliveries verify order accuracy and storage
- Communicate inventory needs and budget considerations
- Assist department heads in forecasting based on occupancy and events
- Treat guests with courtesy and respect
- Display honesty and integrity
- Motivate team members through hands-on leadership
- Build strong relationships with colleagues
- Stay updated with hotel protocols and revenue-building techniques
- Uphold core values such as Serve Others live 360 build a positive team communicate be wildly passionate take ownership learn innovate and embrace change
- Accommodate varied schedules including nights weekends and holidays as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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