Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $44,000.00
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development
Job Description
The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With over 1.3 million volunteers and a passionate workforce, the society focuses on cancer research, education, advocacy, and patient services. Their mission is to save lives, celebrate lives, and lead the fight for a world without cancer. As a leading nonprofit organization, they are committed to creating a diverse and inclusive culture that reflects the communities they serve. Employees at the American Cancer Society work passionately every day to advance this lifesaving mission, drawing from a broad range of backgrounds and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years of experience in guest relations, front desk management, or hospitality management
- At least one to two years of supervisory or managerial experience
- Valid driver's license with clean driving record
Job Qualifications
- High school diploma or equivalent
- Bachelor's degree preferred
- Minimum of three years of experience in guest relations, front desk management, or hospitality management
- At least one to two years of supervisory or managerial experience
- Valid driver's license with clean driving record
- Strong leadership and team management skills
- Knowledge of hotel management systems and reservation software
- Ability to analyze data and adjust processes to improve occupancy
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, guest-facing environment
Job Duties
- Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service
- Manage guest referrals, screening, and room allocation to maximize occupancy
- Supervise front desk operations including phone inquiries and guest requests
- Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams
- Track and analyze occupancy data to inform decisions and improve operations
- Resolve guest concerns and implement service recovery solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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