Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $90,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Disability insurance
Paid holidays
Job Description
Montage International is a renowned luxury hospitality company recognized for its exceptional portfolio of hotels and resorts that epitomize unparalleled guest experiences and world-class service. With a commitment to excellence and a culture fostering passion and innovation, Montage stands out in the competitive hospitality industry by consistently delivering superior accommodations, memorable stays, and personalized services that exceed guest expectations. Our mission at Montage International revolves around the ethos of 'Live Your Passion. Add Your Magic,' reflecting our dedication to not only creating remarkable moments for our guests but also cultivating a workplace where team members thrive and do what they... Show More
Job Requirements
- College degree preferred
- 2 to 3 years leadership experience in a luxury hotel
- Must be able to lift up to 35 lbs on a regular basis
- Must be able to stand and exert well-paced mobility for up to 6 hours in length
- Must be able to bend, stoop, squat and stretch to fulfill tasks
- Must be dependable and available to work weekends, nights, and/or holidays
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt and effectively use new software products
Job Qualifications
- College degree preferred
- 2 to 3 years leadership experience in a luxury hotel
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
- Ensure all special occasions and requests are handled with precision and creativity
Job Duties
- Effectively leading and managing the Guest Relations/Concierge team
- Must possess the ability to think creatively and innovatively to meet the unique needs of each guest
- Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIPs and daily group activities
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- Ensure every guest receives personalized, anticipatory service throughout their stay
- Selecting, training, and scheduling Guest Relations Agents & Concierge
- Handle guest inquiries, complaints, and feedback with professionalism and empathy
- Collaborate with other departments to ensure seamless guest experiences
- Maintain accurate records of guest interactions and resolutions
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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