Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,050.00 - $66,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Job Description
The Ritz-Carlton Bal Harbour Miami is part of the renowned Ritz-Carlton portfolio under Marriott International, a global leader in luxury hospitality. Situated at 10295 Collins Avenue, Bal Harbour, Florida, this prestigious hotel offers exquisite accommodation and exceptional guest experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton brand is synonymous with elegance, sophistication, and impeccable service. The property is dedicated to delivering unparalleled hospitality where every employee, known as a Lady or Gentleman, contributes to crafting lifelong memories for guests by embodying the brand's Gold Standards.
This full-time management role at The Ritz-Carlton Bal Harbour focuses on supporting all proper... Show More
This full-time management role at The Ritz-Carlton Bal Harbour focuses on supporting all proper... Show More
Job Requirements
- High school diploma or GED
- at least 1 year experience in guest services, front desk, or related area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- excellent communication skills
- leadership ability
- ability to manage and resolve guest and employee issues
- knowledge of safety and emergency procedures
- ability to work in a fast-paced environment
- availability to perform front desk duties when needed
- willingness to relocate to Bal Harbour, Florida
Job Qualifications
- High school diploma or GED with 1 year experience in guest services, front desk, or related professional area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required
- strong interpersonal and communication skills
- leadership and supervisory experience
- ability to handle guest complaints and resolve conflicts
- knowledge of safety, security, and emergency procedures
- ability to coach and mentor staff
- problem-solving skills
- proficiency in guest response tracking systems
Job Duties
- Manage the flow of guest questions and direct guests within the lobby
- support tracking and resolution of service issues
- oversee day-to-day guest service and front desk operations ensuring quality and standards
- lead and supervise employees, performing duties in their absence
- support implementation of customer recognition and service programs
- conduct regular facility inspection tours for safety, appearance, and maintenance
- provide immediate assistance to guests and handle complaints and conflicts
- monitor compliance with property policies, emergency plans, and loss prevention practices
- coach, mentor, and provide feedback to team members
- maintain strong communication with all departments to support property operations
- participate in interviewing and hiring of team members
- analyze information to solve problems and improve guest satisfaction
- perform front desk duties during high demand times
- review guest satisfaction results and emphasize continuous improvement in service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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