Guest Relations Manager

Irvine, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $69,000.00 - $88,000.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

wellness programs

Job Description

Montage International is a premier luxury hotel and resort company known for delivering unparalleled guest experiences and exceptional hospitality services. Renowned for its commitment to excellence, Montage International has established a culture driven by passion, creativity, and a dedication to delivering personalized services that exceed guest expectations. The company prides itself on creating a work environment that encourages employees to live their passion and contribute their unique talents to crafting memorable experiences for visitors. With a focus on both community involvement and innovative guest services, Montage International continuously strives to set new benchmarks in the hospitality industry.
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Job Requirements

Walking and standing most of the working day
Must be able to stand and exert well-paced mobility for up to 6 hours in length
Must be able to bend, stoop, squat and stretch to fulfill tasks
Must be able to lift up to 35 lbs on a regular basis
Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing

Job Qualifications

College degree preferred
2 to 3 years leadership experience in a luxury hotel
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt and effectively use new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
Ensure all special occasions and requests are handled with precision and creativity

Job Duties

Effectively leading and managing the Guest Relations/Concierge team
Must possess the ability to think creatively and innovatively to meet the unique needs of each guest
Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
Ensure every guest receives personalized, anticipatory service throughout their stay
Selecting, training, and scheduling Guest Relations Agents & Concierge
Handle guest inquiries, complaints, and feedback with professionalism and empathy
Collaborate with other departments (e.g., Front Office, Housekeeping, Food & Beverage) to ensure seamless guest experiences
Maintain accurate records of guest interactions and resolutions
Performing additional duties as assigned that may be outside of the normal scope based on business needs

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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