Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,900.00 - $77,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Sunriver Resort is a premier destination resort located in Oregon, renowned for its exceptional hospitality and an extensive range of amenities that ensure a memorable experience for guests of all ages. Known for its beautiful natural surroundings, outstanding recreational options, and dedicated staff, the resort continuously seeks to uphold its prestigious AAA Four Diamond standards, creating a welcoming and luxurious environment where guests can relax, explore, and enjoy quality service. With a strong commitment to core values such as Trust, Open & Honest Communication, and Commitment, Sunriver Resort prioritizes an inclusive and respectful workplace culture that extends from its team... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- must have a valid drivers license and be able to pass a MVR check
- must have excellent phone etiquette
- must be able to read, write and speak English
- must have strong computer skills
- must have strong working knowledge of Microsoft Office programs
- must possess excellent communication skills
- must be professional in appearance and demeanor
- must always ensure a teamwork environment
- ability to work a flexible schedule that may include evenings, weekends and holidays
- must have the ability to deal effectively and interact well with the guests and associates
- must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- must have a passion for creating an exceptional experience for all guests
- must have a valid drivers license
Job Qualifications
- High school diploma or equivalent, Prior hospitality experience, At least 2 years customer service experience, At least one year supervisory experience preferred
Job Duties
- Provides direct guidance and leadership to Concierge team, supports Front Desk Manager on guidance of Front Desk Agents, Assistant Guest Services Managers, and Bell Services, Handles all guest related concerns including complaints and emergencies, Offers warm and sincere welcome/farewell to all guests including use of guest names and good eye contact, Trained on all front desk, transportation, and concierge responsibilities and assists in operations as needed, Maintains knowledge of all arriving, departing, and in-house guests, as well as tours/groups, Designs and implements training programs on elevating guest service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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