Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,900.00 - $77,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Professional Development
Job Description
Sunriver Resort is a renowned luxury resort located in Sunriver, Oregon, celebrated for its exceptional hospitality and commitment to providing outstanding guest experiences. Known for its AAA Four Diamond standards, Sunriver Resort offers a diverse range of amenities including world-class lodging, fine dining, recreational activities, and event hosting spaces designed to cater to both leisure and business travelers. The resort prides itself on fostering a culture of trust, open and honest communication, and dedication to excellence, making it a destination and employer of choice in the region. With a focus on both guest satisfaction and employee well-being, Sunriver Resort creates... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must have a valid drivers license and be able to pass a MVR check
- Must have excellent phone etiquette
- Must be able to read, write and speak English
- Must have strong computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must possess excellent communication skills
- Must be professional in appearance and demeanor
- Must ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with guests and associates
- Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Must have a valid drivers license
Job Qualifications
- High school diploma or equivalent
- Prior hospitality experience required
- At least 2 years customer service experience required
- At least one year supervisory experience preferred
- Excellent communication skills
- Strong computer skills with knowledge of Microsoft Office
- Ability to work flexible schedule including evenings, weekends and holidays
- Professional appearance and demeanor
- Strong teamwork abilities
- Ability to resolve conflicts diplomatically
- Passion for exceptional guest experiences
Job Duties
- Provides direct guidance and leadership to concierge team
- supports Front Desk Manager on guidance of Front Desk Agents, Assistant Guest Services Managers, and Bell Services
- Handles all guest related concerns including complaints and emergencies
- Offers warm and sincere welcome and farewell for all guests including use of guest name and good eye contact
- Trained on all front desk, transportation and concierge responsibilities and assists in operations as needed
- Be knowledgeable of all arriving, departing and in-house guests
- Be knowledgeable of all tours and groups
- Designs and implements training programs on elevating guest service
- Completes all new hire and termination paperwork
- Assists with the development, training and inspiration of front desk and bell team associates
- Works closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfaction
- Attends appropriate resort, division and department meetings
- Reviews guest feedback through Revinate and other review platforms and communicates information to staff
- Responds to all online reputation platforms and guest surveys
- Implements and monitors training and incentive programs related to guest service
- Maintains a strong knowledge of hospitality trends and issues
- Assures guest service standards are applied by all guest services team
- Conducts staff meetings as needed
- Coaches and counsels team as necessary
- Assists with maintaining strong morale and spirit throughout guest services
- Maintains records for all VIPs, special requests, etc., and is point of contact for all VIPs
- Maintains up to date knowledge of all resort amenities and special events
- Provides accurate directions and resort information for guests
- Makes dining and activity reservations for guests
- Upsells other resort services and amenities to guests
- Answers incoming guest calls, transfers calls appropriately and relays messages accurately
- Logs all guest issues and provides appropriate follow-up
- Maintains professional demeanor and attitude
- Communicates all pertinent information to guest services team
- Maintains constant awareness of safety issues and executes all emergency procedures
- Acts responsibly towards company property, supplies and equipment
- Maintains professional appearance and follows dress code standards
- Remains alert, courteous and helpful to guests and colleagues
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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