Guest Relations Manager

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $78,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Performance bonus

Training and Development

Job Description

The Tampa EDITION, located at 500 Channelside Dr, Tampa, Florida, is a luxury boutique hotel that redefines hospitality through its blend of elegance, originality, and exceptional service. Part of the Marriott International family, EDITION Hotels combine the visionary genius of renowned boutique hotelier Ian Schrager with the global reach and operational excellence of Marriott. This unique partnership creates an unmatched experience for sophisticated and discerning guests who appreciate quality, personality, and impeccable service without limitations. The Tampa EDITION stands as a beacon of charisma, charm, and refined comfort, catering to travelers who seek a distinguished yet warm ambiance. As a... Show More

Job Requirements

High school diploma or GED
2 years experience in guest services, front desk or related professional area
OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Ability to manage and lead guest services teams
Strong problem-solving and conflict resolution skills
Understanding of financial reports and payroll management
Effective communication and leadership skills

Job Qualifications

High school diploma or GED with 2 years experience in guest services or front desk
OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required
Strong interpersonal and communication skills
Experience in managing teams and operations
Ability to handle guest complaints and provide excellent customer service
Knowledge of budget comprehension and financial management
Skilled in coaching, mentoring, and employee development

Job Duties

Serve as property Manager on Duty overseeing all property operations
Represent property management in resolving guest-related situations
Manage guest flow and direct guests within the lobby
Track and handle guest service issues
Lead, supervise, and encourage guest services teams
Handle complaints, disputes, and grievances effectively
Implement property policies, payroll administration, and disciplinary procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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