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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,000.00 - $1.00
Work Schedule
Flexible
Benefits
Dental Insurance
Health Insurance
401(k)
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Concord Hospitality Enterprises is a leading company in the hospitality industry, recognized for its commitment to quality service and a positive workplace culture. As a hotel management group, Concord emphasizes values such as Quality, Integrity, Community, Profitability, and Fun, all of which are integral to their operational philosophy. With a reputation for nurturing talent and promoting from within, Concord provides exceptional career advancement opportunities and stands out as an employer that truly values its associates. The company is committed to providing a work environment where every employee is respected, valued, and encouraged to develop their hospitality skills. The culture at... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel front desk or customer service experience
- Availability to work all shifts
- Strong customer service orientation
- Ability to manage and lead a team
- Good organizational and problem-solving skills
Job Qualifications
- Previous hotel front desk or customer service experience
- Be courteous and respectful to guests, clients, co-workers
- Be punctual, reliable and flexible with scheduling according to business needs
- Leadership and team management skills
- Strong communication and interpersonal abilities
- Knowledge of hotel front desk operations and financial controls
Job Duties
- Maintains guest service as the driving philosophy of the hotel
- Personally demonstrates a commitment to guest services in responding promptly to guest needs
- Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
- Develops added value customer service programs
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Meets or exceeds hotel guest satisfaction measures
- Acts as manager on duty for hotel and manages front desk operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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