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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,300.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Career development opportunities
Employee Discounts
Retirement Plan
Job Description
Hyatt Vacation Ownership is a prestigious hospitality company recognized for providing exceptional guest experiences and dedicated to maintaining high-quality service standards across its properties. As a leader in the vacation ownership industry, Hyatt emphasizes a guest-focused approach, ensuring that every interaction reflects integrity, professionalism, and warmth. Known for fostering an inclusive and supportive workplace, Hyatt Vacation Ownership promotes career growth and development opportunities, encouraging employees to thrive in a dynamic environment where excellence and guest satisfaction remain paramount. This established hospitality company operates on core values that prioritize mutual respect, collaboration, and continuous improvement, making it a great place for... Show More
Job Requirements
- high school diploma or GED
- one year experience in guest services, front desk, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- driving required
- must pass screening
- knowledge of emergency procedures
- ability to work in fast-paced environment
- strong communication skills
- ability to manage and motivate team
- commitment to customer service excellence
Job Qualifications
- high school diploma or GED
- one year experience in guest services, front desk, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong interpersonal and communication skills
- leadership and supervisory experience preferred
- knowledge of emergency plans and loss prevention policies
- ability to handle customer complaints and conflict resolution
- customer service orientation with a focus on guest satisfaction
- ability to multitask and manage priorities
- coaching and mentoring skills
- experience in property operations or hospitality environment
Job Duties
- utilizes interpersonal and communication skills to lead, influence, and encourage others
- encourages and builds mutual trust, respect, and cooperation among team members
- serves as a role model to demonstrate appropriate behaviors
- supervises and manages employees
- manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- develops specific goals and plans to prioritize, organize, and accomplish work
- supports handling complaints, settling disputes, and resolving grievances and conflicts
- assists with energy conservation efforts by monitoring compliance during property tours
- supports implementation of customer recognition/service program
- supports regular inspection tours of facility for appearance, safety, staffing, security, and maintenance
- sends copy of MOD report to all departments daily
- ensures compliance with all policies, standards and procedures
- implements emergency plans including accidents, deaths, elevator issues, thefts, crimes, bombs, fire
- complies with loss prevention policies and procedures
- provides above and beyond services for customer satisfaction and retention
- improves service by communicating and assisting individuals to understand guest needs, providing feedback and coaching
- intervenes in guest/employee situations to maintain property integrity and guest satisfaction
- serves as a leader in hospitality skills
- sets a positive example for guest relations
- empowers employees to provide excellent customer service
- observes service behaviors and provides feedback
- maintains high visibility in public areas during peak times
- provides immediate assistance to guests
- interacts with customers to obtain feedback on product, service levels, and satisfaction
- records guest issues in tracking system
- reviews comment cards and guest satisfaction results with employees
- emphasizes guest satisfaction during meetings and focuses on continuous improvement
- identifies developmental needs of others and coaches, mentors, or helps improve skills
- provides guidance and direction including setting performance standards and monitoring
- assists in interviewing and hiring employees
- provides information to supervisors, coworkers, and subordinates by telephone, written form, email, or in person
- analyzes information and evaluates results to solve problems
- updates executives, peers, and subordinates on relevant information timely
- maintains working relationships with all departments to support operations
- communicates variations to established norms timely
- participates in investigations of employee and guest accidents
- performs front desk duties during high demand times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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