Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $83,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision benefits
Pension Plan
Paid sick time
Paid vacation time
free meals on duty
Uniform and laundry service
Hotel complimentary stays with breakfast
Restaurant Discounts
Job Description
Hotel Bel-Air is a prestigious luxury hotel located in Los Angeles, known for its exceptional service, elegant accommodations, and rich legacy of hospitality excellence. As part of the esteemed Dorchester Collection, Hotel Bel-Air prides itself on providing guests with an unparalleled experience marked by personalized attention, refined ambiance, and world-class amenities. This iconic establishment is committed to creating memorable moments for its guests through a combination of dedicated staff, meticulous care, and an unwavering commitment to quality. The hotel offers a unique blend of classic charm and contemporary sophistication, making it a favorite destination for discerning travelers seeking privacy, comfort,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hospitality or guest relations roles
- Strong attention to detail
- Ability to work flexible schedules including weekends and holidays
- Excellent verbal and written communication skills
- Capacity to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Good manual dexterity and physical stamina
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- Proven experience in guest relations or customer service management
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in English
- Familiarity with hotel management software and systems
Job Duties
- Take a proactive approach to leveraging and inspiring processes and human capabilities within the Guest Relations Center system
- Fulfill special guest requests with acute attention to detail and a holistic approach
- Enable Guest Relations Coordinators to set Host and Concierge teams for success by pre-empting administrative tasks
- Maintain detail-oriented and relentless follow-up with a focus on process and task orientation
- Intervene in guest or team member situations to maintain property integrity, guest satisfaction, and employee wellbeing
- Support the Director of Guest Relations with management tasks
- Empower the team to stay focused on responsibilities, training, and performance outcomes while working with creative research teams
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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