Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,960.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The St. Regis Chicago is a prestigious luxury hotel located at 401 E Upper Wacker Dr, Chicago, Illinois. It is part of the St. Regis Hotels & Resorts brand, known worldwide for delivering exquisite and bespoke guest experiences. The hotel blends timeless glamour with a modern, vanguard spirit, offering guests a level of service characterized by classic sophistication and anticipatory care. St. Regis Chicago is among the more than 50 luxury hotels under Marriott International, a global hospitality leader committed to providing world-class services and career opportunities. Marriott International prides itself on being an equal opportunity employer, fostering a culture... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related area
- Or two-year degree from accredited university in related field
- Full-time availability
- Management experience
- Strong leadership skills
- Excellent communication skills
- Ability to work under pressure
- Proficiency with hotel management systems
- Willingness to perform front desk duties as needed
Job Qualifications
- High school diploma or GED
- Two years of experience in guest services, front desk, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Leadership and supervisory experience
- Ability to handle complaints and resolve conflicts effectively
- Knowledge of budgeting and financial management
- Experience with coaching and mentoring staff
- Understanding of hospitality standards and customer service excellence
- Ability to implement policies and procedures
- Proficiency in managing payroll and disciplinary actions
Job Duties
- Serves as property Manager on Duty overseeing all operations
- Resolves guest-related situations and manages guest flow in the lobby
- Acts as Guest Relations Manager tracking and addressing service issues
- Leads and supervises guest services teams, models appropriate behaviors
- Handles complaints, disputes, and conflict resolution
- Maintains strong interdepartmental relationships to support property goals
- Implements customer recognition programs and property policies
- Administers payroll and manages disciplinary procedures
- Provides coaching, mentoring, and training to employees
- Responds to guest problems and ensures exceptional service
- Participates in employee performance appraisals and feedback
- Maintains high visibility during peak times and performs front desk duties when needed
- Understands and implements all emergency plans
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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