Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
W Nashville, located at 300 12th Ave S in Nashville, Tennessee, is a vibrant luxury hotel under the W Hotels brand, part of the globally recognized Marriott International portfolio. Known for its innovative approach to hospitality and luxury, W Hotels challenge traditional norms by creating dynamic environments where guests experience life, ignite curiosity, and expand their worlds. W Nashville embodies this mission by offering an iconic blend of modern sophistication and local culture. At the heart of its operation is a commitment to exceptional guest experiences realized through the dedication of its associates who bring diverse backgrounds, talents, and ideas... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in guest services, front desk, or related professional area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Strong interpersonal and communication skills
- Ability to lead and supervise a team effectively
- Experience in conflict resolution and guest satisfaction management
- Knowledge of hotel operations and customer service standards
- Ability to analyze data and solve problems
- Availability to work varied shifts including peak periods
- Competency in payroll and disciplinary procedure administration
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or related field
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Proven leadership and team management skills
- Strong interpersonal and communication skills
- Ability to handle conflict resolution and guest complaint management
- Understanding of financial management including budgets and payroll
- Experience in training and development of employees
- Demonstrated ability to maintain high standards of guest service
- Knowledge of property policies and human resource procedures
Job Duties
- Serve as property Manager on Duty overseeing all property operations
- Represent property management in resolving guest-related situations
- Manage flow of guest inquiries and direct guests within the lobby
- Handle tracking and resolution of service issues
- Lead and supervise guest services teams including employees
- Manage day-to-day front desk operations and intervene in guest/employee situations
- Implement property policies, disciplinary procedures, and payroll administration
- Conduct employee coaching, mentoring, training, and performance monitoring
- Provide immediate assistance to guests, handle complaints and conflicts
- Maintain high visibility in public areas and manage emergency situations
- Participate in employee performance appraisals and progressive discipline
- Facilitate communication across departments to support property goals
- Ensure employees understand customer service expectations and provide feedback
- Celebrate team successes and build mutual trust and cooperation among staff
- Analyze information and evaluate results to solve problems effectively
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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