Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,900.00 - $77,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Complimentary and discounted stays
medical and health benefits
Employee assistance program
food and beverage discount
Free Recreation and Golf
Ski Tickets
Job Description
Sunriver Resort is a renowned destination known for its exemplary hospitality and commitment to providing a memorable guest experience. As a premier resort, Sunriver upholds the AAA Four Diamond standards, ensuring guests receive the highest level of service from the moment they arrive until their departure. The resort embraces core values such as trust, open and honest communication, and commitment, fostering an environment where both guests and employees feel valued and respected. Located in a picturesque area, Sunriver Resort offers a variety of amenities and activities to entertain and relax visitors, further enhancing its reputation as a top choice for... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must have a valid drivers license and be able to pass a MVR check
- Must have excellent phone etiquette
- Must be able to read write and speak English
- Must have strong computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must possess excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings weekends and holidays
- Must have the ability to deal effectively and interact well with guests and associates
- Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Job Qualifications
- High school diploma or equivalent
- Prior hospitality experience
- At least 2 years customer service experience
- Supervisory experience preferred
- Strong computer skills
- Excellent communication skills
- Knowledge of Microsoft Office programs
- Ability to resolve conflicts diplomatically
- Professional appearance and demeanor
- Passion for creating exceptional guest experiences
Job Duties
- Provide direct guidance and leadership to concierge team and support front desk manager on guidance of front desk agents assistant guest services managers and bell services
- Handle all guest related concerns including complaints and emergencies
- Offer warm welcome and farewell to all guests using guest names and maintaining good eye contact
- Be knowledgeable of all arriving departing and in-house guests and all tours and groups
- Design and implement training programs on elevating guest service
- Complete all new hire and termination paperwork
- Assist with development training and inspiration of front desk and bell team associates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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