Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,000.00 - $1.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hotel management company known for its commitment to delivering exceptional guest experiences and maintaining high-quality service standards. The company focuses on fostering a supportive and inclusive work environment where associates are valued and respected. With a strong foundation built on five key Cornerstones – Quality, Integrity, Community, Profitability, and Fun – Concord Hospitality nurtures a workplace culture that promotes professional growth and career advancement. Associates are encouraged to bring a passion for service, teamwork, and leadership to enhance the overall hotel environment. Concord Hospitality operates numerous hotels, each aiming to offer a memorable stay for... Show More
Job Requirements
- Be courteous and respectful to guests, clients, co-workers
- be punctual, reliable and flexible with scheduling according to business needs
- previous hotel front desk or customer service experience is required
- availability to work all shifts
- ability to manage front desk operations and staff
- knowledge of financial control procedures
- effective leadership and human resource management skills
Job Qualifications
- Previous hotel front desk or customer service experience
- ability to lead and manage a team effectively
- strong communication and interpersonal skills
- knowledge of hotel front desk operations and reservation systems
- ability to handle guest inquiries and resolve issues efficiently
- commitment to upholding hotel brand standards
- punctuality and reliability
- courteous and respectful demeanor
- willingness to work flexible shifts
Job Duties
- Maintain guest service as the driving philosophy of the hotel
- respond promptly to guest needs and ensure satisfaction
- train and empower front desk staff to meet service standards
- manage front desk operations including check-in and check-out procedures
- participate in revenue management and corporate communication
- oversee human resource functions including recruitment, training, and performance evaluation
- ensure compliance with safety and security regulations
- maintain physical product standards through preventive maintenance and inspections
- produce accurate financial reports and uphold financial controls
- mentor and develop management talent within the team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
You may be also interested in: