Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,700.00 - $80,450.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discounted hotel rooms
employee recognition programs
Professional development opportunities
wellness programs
Job Description
Fairmont Breakers is a distinguished luxury hotel situated in Long Beach, recognized as an iconic landmark that has been part of the city's skyline since the roaring twenties. Originally established as an opulent waterfront hotel, it has a rich history of hosting world-famous stars, reflecting its status as a premier destination. After undergoing an extensive renovation, Fairmont Breakers has been revitalized to restore its original grandeur while incorporating modern luxury features. The hotel offers 185 boutique rooms and suites, giving guests a unique and upscale lodging experience. Its amenities include a stunning rooftop pool and terrace, an open-air rooftop lounge... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- minimum 3 years supervisory experience in hospitality or luxury hotel environment
- proficiency with Opera Cloud Property Management System or similar PMS preferred
- excellent communication and interpersonal skills
- ability to handle guest complaints and resolve conflicts professionally
- strong organizational and multitasking abilities
- proficiency in Microsoft Office applications
- willingness to work flexible hours including weekends and holidays
- physically able to stand and walk for long periods
- commitment to upholding brand standards and service excellence
Job Qualifications
- 3+ years of previous supervisory experience required, preferably in luxury setting
- previous Opera Cloud Property Management System experience preferred
- previous experience in handling guest or client experience preferred
- computer literate in Microsoft Office applications required
- university/college degree in a related discipline preferred
- must possess a professional presentation
- strong interpersonal and problem-solving abilities
- results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
- highly responsible & reliable
- ability to work well under pressure in a fast-paced environment
- ability to work cohesively as part of a team
- ability to focus attention on guest needs, remaining calm and courteous at all times
- previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
- ability to contribute to making gains towards targeted GSI, GOP, and EEI results
- must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
- ability to analyze data and trends and create strategies for improvement
Job Duties
- Consistently offer professional, friendly and engaging service
- handle guest concerns and react quickly, logging and notifying proper areas and making decisions regarding proper next steps
- assist with the monthly departmental meetings
- balance operational, administrative and colleague needs
- assist guests regarding hotel facilities in an informative and helpful way
- follow department policies, procedures and service standards
- follow all safety policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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