Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Employee Discounts
Professional development opportunities
Job Description
The Ben West Palm, located in West Palm Beach, Florida, is a distinguished luxury hotel that is part of Marriott's Autograph Collection. This hotel draws inspiration from the iconic Byrd 'Birdie' Dewey and her renowned Ben Trovato Estate, a historical place where creativity, sophistication, and individuality converged. The Ben West Palm carries this spirit forward by offering a unique blend of modern luxury and personalized service in a story-rich atmosphere. Situated along the waterfront with stunning views of the marina and the Intracoastal Waterway, The Ben provides guests with exceptional dining experiences at Proper Grit and the elevated ambiance at... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- minimum of 3-5 years experience in guest relations or front office management
- demonstrated ability to lead and motivate teams in a luxury hotel setting
- excellent communication and conflict resolution skills
- proficient in hotel management software and Microsoft Office Suite
- availability to work flexible hours including nights, weekends, and holidays
- strong attention to detail and organizational skills
Job Qualifications
- Experience in front office or guest relations leadership within a luxury or lifestyle hotel environment
- strong organizational, communication, and problem-solving skills with a calm, confident presence
- ability to balance guest experience, operational excellence, and team motivation
- collaborative, proactive, and detail-oriented mindset
- refined understanding of luxury hospitality
- proven leadership and team development skills
- effective interpersonal and mentoring capabilities
Job Duties
- Maintain guest service as the driving philosophy of the hotel
- lead by example, responding promptly and graciously to guest needs, requests, and concerns
- develop and implement service initiatives that create memorable, value-added guest experiences
- empower associates to take ownership of guest satisfaction through proactive engagement and recognition
- oversee front desk operations, ensuring seamless check-in, check-out, and a polished arrival experience
- train, coach, and mentor front office associates on service standards, systems, and brand values
- collaborate closely with Revenue, Sales, and Housekeeping to ensure flawless communication and operational flow
- participate in revenue meetings and contribute insights to support occupancy and ADR goals
- uphold financial control procedures and ensure accurate, timely reporting
- foster a culture rooted in respect, accountability, and professional growth
- lead recruitment, onboarding, training, and performance evaluations for the front office team
- mentor associates for career advancement, supporting internal growth toward leadership roles including Assistant General Manager pathways
- maintain brand and property standards through regular inspections and preventive practices
- ensure compliance with all health, safety, and security regulations
- serve as Manager on Duty, representing leadership presence and operational oversight across the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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