Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,000.00 - $1.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a distinguished hotel management company renowned for its dedication to creating exceptional hospitality experiences. With a robust portfolio of properties and a commitment to delivering outstanding service, Concord Hospitality has fostered a company culture rooted in respect, integrity, and excellence. The company’s philosophy centers on putting associates first, ensuring that every team member feels valued and empowered to provide superior guest service. Employees benefit from a supportive work environment where growth and career advancement are encouraged through ongoing training and development programs. Concord takes pride in promoting a culture built on five Cornerstones: Quality, Integrity, Community, Profitability,... Show More
Job Requirements
- high school education required
- previous hotel front desk or customer service experience required
- ability to be courteous and respectful to guests, clients, and co-workers
- punctuality, reliability and flexibility with scheduling according to business needs
Job Qualifications
- high school diploma
- previous hotel front desk or customer service experience is required
- courteous and respectful to guests, clients, co-workers
- punctual, reliable and flexible with scheduling according to business needs
Job Duties
- maintains guest service as the driving philosophy of the hotel
- personally demonstrates a commitment to guest services in responding promptly to guest needs
- ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
- develops added value customer service programs
- empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- meets or exceeds hotel guest satisfaction measures
- ensures hotel standards and services contribute to the delivery of consistent guest service
- acts as manager on duty for hotel and manages front desk operations
- ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
- leads and assists in revenue management functions as requested
- actively participates in conference calls with corporate management and brand revenue management centers
- ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables
- produce accurate financial reports on time
- works with the general manager and sales manager / dos to generate new business ideas to increase sales, set up rate codes and input rooming lists
- manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs
- maintains a positive, cooperative work environment between staff and management
- emphasizes employee selection, training and development as a way of doing business
- ensures all hotel employees know hotel objectives
- ensures personnel files are accurate and comply with local and federal laws and regulations
- administers personnel policies fairly and consistently
- resolves employee grievances in a fair and timely manner
- ensures employees understand policies, pay procedures, bonus plans and benefits
- helps develop management talent by acting as a mentor for direct reports
- ensures completion of training objectives and development plans
- monitors and maintains acceptable turnover levels
- knows local health and safety codes and regulations that apply to the hotel
- recognizes and corrects potential safety hazards in the hotel
- recognizes and corrects potential security problems in the hotel
- understands and follows policies and procedures for the hotel’s key control system and ensures others follow them
- maintains physical product standards by managing preventive maintenance programs and scheduling deep-cleaning activities
- ensures ongoing staff and employee involvement in preventive maintenance programs
- protects the interests of the hotel during capital projects
- has acceptable property quality audits
- periodically inspects rooms, building exterior, parking lot, etc.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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