Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
talent development programs
Job Description
The West Hollywood EDITION is a luxury boutique hotel located at 9040 West Sunset Boulevard in West Hollywood, California. Part of the prestigious EDITION Hotels portfolio by Marriott International, it combines the visionary genius of boutique hotelier Ian Schrager with world-class service and the global reach of Marriott International. This unique brand offers an exquisite blend of polish and personality, perfectionism and individualism, comfort and charisma, catering to sophisticated guests who appreciate quality, originality, design, and service excellence. The West Hollywood EDITION is known for its ability to break conventional hospitality boundaries, presenting an experience that is both authentic and... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong leadership and interpersonal skills
- Ability to manage and resolve guest-related issues
- Experience with supervisory and team management duties
- Knowledge of budget comprehension and payroll management
- Ability to maintain high visibility and handle emergencies
- Effective communication and problem-solving skills
- Willingness to perform front desk duties during peak times
Job Qualifications
- High school diploma or GED with 2 years of experience in guest services or front desk
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Strong leadership, interpersonal, and communication skills
- Experience managing guest services teams
- Ability to resolve disputes and handle guest complaints effectively
- Knowledge of financial management including budgets and payroll
- Familiarity with property policies and disciplinary procedures
- Skilled in coaching, mentoring, and employee development
- Ability to maintain composure and make decisions during emergencies
- Excellent organizational and problem-solving skills
Job Duties
- Serve as the Property Manager on Duty overseeing all property operations daily
- Resolve guest-related situations and represent property management
- Manage lobby flow and direct guests
- Track and handle guest service issues as Guest Relations Manager
- Lead guest services teams with strong interpersonal and communication skills
- Supervise daily operations and perform employee duties as needed
- Handle complaints, settle disputes, and resolve conflicts
- Maintain working relationships with all departments to support property operations
- Intervene in guest or employee situations to maintain property integrity and guest satisfaction
- Ensure ongoing communication with employees about business objectives and expectations
- Comprehend budgets, operating statements, and payroll reports to assist financial management
- Provide exceptional customer service and coach employees
- Implement customer recognition programs and enforce property policies
- Manage payroll administration and disciplinary procedures
- Identify developmental needs and provide coaching and training
- Participate in employee performance appraisals and disciplinary processes
- Maintain high visibility in public areas during peak times
- Implement emergency plans and perform front desk duties during high-demand times
- Provide timely information updates to supervisors, peers, and subordinates
- Analyze information to solve problems effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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