Job Overview
Employment Type
Temporary
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Ability to cross-train
Free admission to Adventureland Theme Park
Invitations to exclusive company events
Job Description
Herschend Family Entertainment is a distinguished leader in the themed attractions industry, boasting over 75 years of experience and currently standing as the largest family-owned company in this vibrant sector. Established through a profound discovery deep within an Ozark Mountain cave, this family has grown their vision to create immersive experiences that captivate visitors across the globe. With a portfolio comprising 49 unique attractions, Herschend Family Entertainment is dedicated to crafting magical moments that bring families closer together through their shared mission: "Bringing Families Closer Together by Creating Memories Worth Repeating." This company prides itself on fostering a welcoming environment... Show More
Job Requirements
- must be at least 16 years of age to comply with Iowa child labor laws
- ability to work flexible schedule, including evenings, weekends, and holidays
- must have reliable transportation to and from scheduled shifts
- ability to comply with all uniform policies
- must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
- must possess strong written and verbal communication skills
- must possess strong attention to detail and problem-solving abilities
- ability to follow direction, multi-task, and work as part of a team as well as independently
- ability to stand, walk, and remain on feet for majority of the workday
- ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- ability to remain sedentary for extended periods while using computer or POS equipment
- ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Job Qualifications
- ability to read, write, and speak fluent English
- exceptional customer service skills
- strong written and verbal communication skills
- strong attention to detail and problem-solving abilities
- ability to follow direction, multi-task, and work as part of a team as well as independently
- bilingual language skills such as Spanish are a plus
Job Duties
- be an ambassador for Adventureland and focus on delivering exceptional customer service to prospective and existing guests
- welcome guests to the park in a warm and friendly manner
- serve as primary point of contact for all general park questions and inquiries
- convey park information, policies, and procedures to guests and other hosts in a timely, accurate, professional manner
- courteously assist guests with questions and complaints via in-person, telephone, or email communications
- deescalate guest concerns with a positive attitude
- direct and transfer department specific requests to the appropriate manager
- sell and collect tickets and season passes
- utilize Point of Sale (POS) technology to sell tickets, products, and services
- assist with administrative tasks, including reporting, data tracking, and office organization
- provide on the job training to other Guest Experience Hosts
- maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- assist other Guest Experience departments as needed
- perform all other duties assigned by leadership
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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