Job Overview
Employment Type
Temporary
Work Schedule
Flexible
Night Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Equal opportunity employer
Job Description
FIFA World Cup 26™ represents a historic milestone in international sports as it will be the first World Cup to feature 48 teams and will be hosted across three North American countries: Canada, Mexico, and the United States. This unprecedented collaboration not only elevates the prestige of the tournament but also enhances opportunities for fan engagement, cultural exchange, and regional development across host cities. The organizing body behind FIFA World Cup 26™ is committed to delivering an extraordinary sporting event that unites people worldwide through passion for football and Olympic-level professionalism. The event promises to be the most inclusive and... Show More
Job Requirements
- Bachelor’s or master’s degree in management, sport management, business, hospitality, marketing, or communications
- Willingness to work non-standard hours, including nights and across time zones
- For managers: 5+ years in hospitality, guest operations, or event management
- Experience managing end-to-end VIP/VVIP hospitality programs
- For specialists: 3+ years in guest operations, hospitality, or event delivery
- Experience supporting large-scale or international events
- For coordinators: 1+ year in guest services, hospitality, or event operations
- Familiarity with guest management tools and service workflows
- Fluent in English
- Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Job Qualifications
- Bachelor’s or master’s degree in management, sport management, business, hospitality, marketing, or communications
- Willingness to work non-standard hours, including nights and across time zones
- Fluent in English, Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- For managers: 5+ years in hospitality, guest operations, or event management
- Experience managing end-to-end VIP/VVIP hospitality programs
- For specialists: 3+ years in guest operations, hospitality, or event delivery
- Experience supporting large-scale or international events
- For coordinators: 1+ year in guest services, hospitality, or event operations
- Familiarity with guest management tools and service workflows
Job Duties
- Manage and operate the central guest support hotline
- Log, track, and escalate guest inquiries and requests in coordination with service owners
- Support implementation of hotline procedures, service standards, and communication protocols
- Ensure VIP/VVIP interactions are handled with discretion and professionalism
- Perform additional duties as assigned
- Maintain daily reporting for VVIP/VIP transport and match attendance
- Manage guest profiles, itineraries, and registrations in IFES
- Build trusted relationships with FIFA Council members and entourages
- Coordinate gifts, uniforms, and match-day movements
- Support seating arrangements in collaboration with Protocol Officers
- Maintain continuous cross-functional communication
- Coordinate guest invitation concepts and guest lists with stakeholders
- Maintain guest data in IFES (profiles, travel, accommodation, tickets)
- Support ticketing and guest request management processes
- Coordinate use of guest IT tools and applications
- Ensure consistent service quality across all guest touchpoints
- Prepare progress reports and support continuous improvement
- Act as the central liaison for team guest-related matters
- Maintain daily communication with team protocol contacts
- Anticipate and resolve guest issues proactively
- Update ticketing and guest management systems
- Coordinate additional ticket and parking requests
- Collaborate with Team Services, Transport, Accommodation, Ticketing, and Protocol teams
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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