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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $32.45
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Uniform allowance
Job Description
Langham Hospitality Group (LHG) is a globally recognized luxury hospitality company, a wholly-owned subsidiary of Great Eagle Holdings. The group operates a distinguished portfolio of premium hotel brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying nFlo. With over 40 hotels and residences across Asia, Europe, North America, Australasia, and the Middle East, LHG has established itself as a leader in delivering luxury experiences anchored by a philosophy of genuine and open interactions. LHG prides itself on creating warm, engaging environments for guests and employees alike, fostering career growth, and building memorable experiences in... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in luxury hotel guest services
- Excellent communication and interpersonal skills
- Ability to multitask and handle requests promptly
- Strong organizational and time management skills
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- Strong understanding of Front Office operations
- Previous experience in a luxury hotel
- Experience adhering to five star standards
- College degree preferred
- Strong knowledge of computers (Windows and Microsoft Office) and Shiji management
- Proficiency in two or more languages preferred
- CPR certification a plus
- Legally authorized to work in the United States
Job Duties
- Perform anticipatory high level services as attending to special requests by guests
- Work closely with Guest Relations and Concierge Manager to ensure that Brilliant members, VIPs and Langham Club access guests receive special recognition and service
- Increase and maintain Brilliant loyalty: serve as Ambassador for the Brilliant membership program (certification, enrollment, etc.), and train other colleagues to be Ambassadors
- Actively communicate with guests and respond to any request to ensure swift delivery of their special requests
- Assist Guest Relations Manager by reviewing and completing arrival reservation to ensure seamless guest stay: checking their allocated rooms, amenities, and special requests
- Support Concierge functions by responding to guest requests via email and phone
- Assist in creating memorable guest experiences by executing special amenities for celebrations and VIPs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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