Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $24.61
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional development programs
Job Description
The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, this nonprofit organization plays a critical role in cancer research, education, advocacy, and patient support services. The American Cancer Society operates various programs and services that help cancer patients and their families throughout their cancer journeys. It relies heavily on the efforts of its committed employees and volunteers, numbering over 1.3 million, to fulfill its mission of saving lives and improving the quality of life for those affected by cancer. The organization's culture values diversity and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in hospitality or guest services
- Knowledge of guest relations and check-in procedures
- Excellent communication skills
- Proven leadership and supervisory experience
- Ability to work independently and under pressure
- Availability to work flexible hours including evenings, weekends, and holidays
- Strong customer service orientation
- Proficiency in computer applications including reservation systems
- Ability to conduct inspections and maintain quality standards
Job Qualifications
- Minimum of 2 years experience in hospitality, guest services, or related field
- High school diploma or equivalent
- Additional education or certification in hospitality management or office administration preferred
- Excellent communication and interpersonal skills
- Strong leadership and supervisory abilities
- Ability to work independently and make sound decisions under pressure
- Flexibility to work evenings, weekends, and holidays when needed
- Exceptional customer service skills
- Proficiency with reservation systems and Microsoft Office
- Strong problem-solving, organizational, and time management skills
- Ability to handle stressful situations with professionalism
- Empathy, patience, and sensitivity when interacting with guests
Job Duties
- Manage guest referrals and check-ins efficiently and accurately
- Supervise the concierge team, providing guidance and training
- Coordinate guest services including transportation, meals, and special accommodations
- Maintain communication with internal departments to address guest-related issues
- Conduct regular inspections of guest rooms and common areas for quality assurance
- Gather guest feedback and resolve complaints promptly and professionally
- Manage administrative tasks like updating records, managing inventory, and preparing reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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