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Guest Relations Coordinator

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
HSA
FSA
short-term disability
long-term disability
Life insurance
403B retirement plan
Paid Time Off
Paid holidays
Volunteer mission trip benefits
tuition discounts

Job Description

The International Mission Board (IMB) is a prominent nonprofit religious organization headquartered in Richmond, Virginia. Dedicated to global missions and spreading faith, IMB has a rich history of supporting missionary work and engaging communities worldwide. As part of an organization committed to making a spiritual impact internationally, IMB fosters a collaborative, mission-focused environment where employees can contribute to meaningful projects that align with their values and faith. With a comprehensive approach to employee well-being, the organization offers competitive salaries commensurate with experience and a robust benefits package designed to support both personal and professional growth. The workplace culture is centered... Show More

Job Requirements

  • Associate's degree preferred
  • Minimum one year of experience in events management, public relations, customer service, or related fields
  • Experience working with cross-functional teams and managers effectively
  • Demonstrated ability to communicate clearly and concisely, both verbally and in writing
  • Ability to multitask and prioritize multiple duties efficiently
  • Strong initiative, adaptability, and flexibility
  • Proficiency in Microsoft Office Suite
  • Experience working with high-performing teams and executive leaders is a plus

Job Qualifications

  • Associate's degree preferred
  • Minimum one year of experience in events management, public relations, customer service, or related fields
  • Experience working with cross-functional teams and managers effectively
  • Demonstrated ability to communicate clearly and concisely, both verbally and in writing
  • Ability to multitask and prioritize multiple duties efficiently
  • Strong initiative, adaptability, and flexibility
  • Proficiency in Microsoft Office Suite
  • Experience working with high-performing teams and executive leaders is a plus

Job Duties

  • Respond to and manage tour requests for the IMB various locations and coordination with various staff members
  • Plan and conduct customized groups (youth, camps, mission partners, donors, etc.), incorporating storytelling and mission engagement opportunities
  • Recruit, train and schedule tour guides
  • maintain updated tour routes, scripts, and hospitality resources
  • Partner with the Manager, Strategic Projects to coordinate timelines, track deliverables, and prepare materials for department-wide initiatives
  • Assist in the planning and execution of large-scale strategic events, guest engagement activities, and cross-team collaborations
  • Maintain organized project documentation, task lists, and presentation materials
  • Coordinate all logistics and communicate itineraries and event details to guests and internal stakeholders
  • Serve as a personal concierge for VIP guests, donors, and chapel speakers, ensuring travel, lodging, meals, and onsite needs are properly managed
  • Anticipate guest needs and deliver personalized service, fostering lasting positive impressions

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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