Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.15
Work Schedule
Flexible
Weekend Shifts
Benefits
Free admission
Complimentary tickets
Discounts on food
Discounts on merchandise
Discounts on attractions
Discounts on admission
Discounts on programs
Job Description
The hiring organization is a well-established zoological park, dedicated to the conservation, education, and enjoyment of wildlife and natural habitats. The Zoo provides a family-friendly atmosphere where visitors can engage with various animal exhibits, attend educational programs, and participate in seasonal events. As a community-oriented institution, the Zoo prides itself on delivering exceptional guest experiences through knowledgeable and attentive staff.
This position is for a Guest Relations Associate, an essential role within the Zoo’s Guest Relations department. The role is hourly paid starting at $15.15. Guest Relations Associates serve as the primary point of contact for visitors, offering support ... Show More
This position is for a Guest Relations Associate, an essential role within the Zoo’s Guest Relations department. The role is hourly paid starting at $15.15. Guest Relations Associates serve as the primary point of contact for visitors, offering support ... Show More
Job Requirements
- Must be eighteen (18) years of age or older
- available to work Wednesdays and weekends
- possess excellent communication and interpersonal skills
- exceptional phone skills
- possess skills to operate basic office equipment
Job Qualifications
- Must be eighteen (18) years of age or older
- available to work Wednesdays and weekends
- possess excellent communication and interpersonal skills
- exceptional phone skills
- possess skills to operate basic office equipment
- customer relations background
- demonstrated problem solving abilities
Job Duties
- Offer best guest service to both members and non-members
- answer questions and handle complaints and problems
- give Zoo and Metroplex directions
- reconcile refunds with cash control
- make paging announcements
- issue non-admission related refunds
- explain current promotions and programs
- assist lost children and parents of lost children
- maintain cleanliness of the Guest Relations office, Information Booth and surrounding Zoo areas
- adhere to Zoo uniform guidelines
- hand out first aid materials
- open and or close the office daily
- enter all membership information and process all members in a friendly, accurate and efficient manner including data entry (via person, mail, phone or internet) and photo processing
- greet in the front plaza and throughout the zoo dispensing membership information and sales
- maintain Zoo's lost and found including tagging, logging, and storage of items
- assemble membership packets and renewals to be mailed or picked up
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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